Experience

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  Center of dental professionals

  Jul 2013 - Aug 2014

  Front office receptionist / collections
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  Bingham dental and orthodontics

  Aug 2014 - Jan 2017

  Dental assistant
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  Warren endodontics

  Sept 2017 - Jun 2018

  Dental assistant

  Specialty Dental Assistant

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  Weave hq

  Jun 2018 - Sept 2024

  I drive the development and optimization of solutions that streamline and enhance scheduling and insurance processes for both providers and users. My role involved collaborating with cross-functional teams to gather and analyze user feedback, identify market needs, and translate these insights into actionable product features. With a strong focus on user experience, I ensure that our platform delivers intuitive and efficient insurance capabilities. By leveraging my expertise in product management and deep understanding of the insurance industry, I aim to create innovative solutions that improve user satisfaction and operational efficiency.Scheduling, Online Scheduling: Nov 2021 - Apr 2024 Shared User Experience: Platform Team: Jan 2023 to Jan 2024Insurance: Jan - 2023 to Current Show less As a Senior Integration Application Specialist (Technical Support Engineer) / Associate Product Manager, I combine advanced technical support and integration expertise with product management skills to drive seamless system interoperability and product development. My role involved implementing integration solutions, resolving complex technical issues, and collaborating with cross-functional teams to enhance product features based on customer feedback and market needs. With a strong background in application integration and technical support, coupled with an understanding of product lifecycle management, I excelled in bridging the gap between technology and customer satisfaction to ensure technical reliability and strategic product growth. Show less As an Integration Application Specialist / Associate Product Manager, I specialized in seamlessly integrating software systems to enhance performance and user experience. My role involved collaborating with cross-functional teams to develop and implement integration strategies, ensuring smooth operation and resolving technical challenges efficiently.I excelled in managing multiple projects concurrently, maintaining strict adherence to deadlines and quality standards. By translating business requirements into precise technical specifications, I ensured our products met market needs and exceeded customer expectations.With a strong commitment to continuous learning, I stayed ahead of the latest industry trends and technological advancements. My dedication to excellence drove the success of our products and contributed to the growth of our organization. Show less In my previous role as an Advanced Technical Support Specialist, I played a pivotal role in delivering top-tier technical assistance to clients and internal stakeholders. I successfully diagnosed, troubleshooted, and resolved advanced technical challenges, ensuring high customer satisfaction. By providing timely and proficient support, addressing inquiries with professionalism and expertise, I contributed to the seamless operation of our products and services. Additionally, I implemented proactive monitoring and maintenance strategies, minimizing downtime and maximizing efficiency. Collaboration with cross-functional teams facilitated cohesive problem-solving approaches and superior customer service. Through training and mentorship initiatives, I fostered professional growth within the support team, contributing to our overall success in delivering exceptional support and satisfying client needs. Show less In my previous role as a Support Team Lead, I spearheaded a team dedicated to delivering exceptional customer support and technical assistance. With a focus on mentoring team members and optimizing support processes, I ensured the highest level of service delivery to our clients. By leveraging my technical expertise and leadership skills, I guided the team in resolving complex issues efficiently and effectively, resulting in increased customer satisfaction and retention rates. Additionally, I collaborated closely with cross-functional teams to streamline communication channels and improve product knowledge across the organization. Through strategic planning and continuous performance evaluation, I fostered a culture of excellence and accountability within the support team, driving overall success and contributing to the company's growth. Show less

  • Product Manager

    Nov 2021 - Sept 2024

  • Senior Integration Application Specialist (Technical Support Engineer) / Associate Product Manager

    Jan 2021 - Nov 2021

  • Integration Application Specialist / Associate Product Manager

    Apr 2019 - Jan 2021

  • Advanced Technical Support

    Dec 2018 - Apr 2019

  • Support Team Lead

    Jun 2018 - Dec 2018
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  Vyne dental®

  Oct 2024 - now

  Product owner ii