Experience

• 

  Cañizares&domínguez lawyers

  Jan 2010 - Jun 2011

  Legal assistant

  Secretarial and administrative support, keeping up-to-date records, typing up correspondence and legal paperwork (70 wpm), conducting research in legal matters, preparing court forms and attending court, arranging for the delivery of legal paperwork, transcribing court proceedings and other recorded meetings, and scheduling, coordinating and confirming court dates, appointments, and meetings.

• 

  Edoxlegal

  Jun 2011 - Jan 2015

  Legal assistant | consultant & advisor

  Heavily involved in the set-up of this new firm which included configuring the company image, operational and hiring processes. Company and business advisor and consultant. Mediation and support gathering client business requirements. Drafting, reviewing and negotiating contracts. Legal representation in court. Designing case strategies. Invoice processes and receivables collector. Preparing and participating in company meetings. Negotiation, strategies development, and business project management. Show less

• 

  Spanish consulate in london

  Mar 2015 - Jun 2018

  Administrative assistant | deputy manager | head of the cashier department

  A Deputy Manager managing a nine-team department. Office administration handling multiples tasks with changing priorities, for example, drafting files while answering the phone (queries), and incoming e-mail. Head of the Cashier Department: cash tasks, netting and refund procedures. Advising and assistance to clients in a high overload work scenario getting positive feedback and handling difficult customer situations and emergencies. Writing up correspondence. Attending and resolving a high volume of inquiries via mailbox (150-200 e-mail inquiries per day, between new issues and open cases), mail and telephone. Performing efficiency and ensuring timely resolution, both in English and Spanish and in cooperation and interfacing with other team members, departments and managers in a fast-moving environment. Training new hires and coaching. Show less

• 

  Nabas international lawyers

  Jul 2016 - Sept 2016

  Volunteer - legal programme

  Managed caseloads preparing legal documents, research and supporting the law firm staff.

• 

  Independent project

  Sept 2016 - Dec 2018

  Support consultant

  Startups development and new companies project support.

• 

  Self-employed

  Jun 2018 - Aug 2019

  Consultant | interpreter & translator

  Independent consultant, interpreter and translator providing different services on contract reviewing and negotiation, purchasing, administrative support and assistance with public bodies and authorities, especially for clients from the United Kingdom, Denmark, Sweden and Germany.

• 

  Spanish consulate in london

  Oct 2018 - Dec 2018

  Technical assistant

  Organization of a Spanish local election process and support.

• 

  Amazon

  Sept 2019 - now

  Daily Fulfilment Centers operations lead. Managing MEU projects and PanEU alignment implementation of new features, processes, and tools development. Member of the PanEU team for SOPs end-to-end elaboration. Member of recruitment panel. Development and implementation of new business processes. Daily work with other regional stakeholders, project managers, and Supply Chain for the organisation and planning of the MEU network. ROC leader for Consolidation Centers network for MEU region. ROC leader for the third-party centers' migration process in MEU. Show less Quick understanding of the business trends impact and make decisions based on available data and stakeholders issues. Troubleshooting. Identify and eliminate root causes of defects in order to drive efficiency. Work within various time constraints to meet critical business needs while measuring and identifying performed activities. Using Excel on daily basis analysing data, Pivot Tables, VLookUp, and formula. Contribute to identify issues with potential impact on business, gathering data, and study possible solutions to improve performance, usage of tools, and time management. Show less

  • Process Expert | Program Manager II

    May 2023 - now

  • Program Manager I

    Sept 2022 - May 2023

  • Program Manager, Process Lead

    Jul 2020 - Sept 2022

  • Transportation Specialist

    Sept 2019 - Jul 2020