Experience

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  Iverson computer associate

  Jan 1999 - Dec 2002

  Instructor

  • Provided computer administers training for Microsoft server product such as Windows 2000 Server, Windows NT 4.0 Server.• Provided end users training for Microsoft office and Windows desktop product such as Microsoft office 97/2000 and Windows 98.• Supported the class training in class setup and maintaining.

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  Nec corporation (thailand) ltd.

  Jan 2003 - Feb 2008

  • Responsible for global project implemented and delivery projects focus on Japanese manufacturing customers.• Team lead provides technical support to customers including software license, solution, installation, deployment, and configuration issues and other problems related to integration with specific IT platforms and technologies.• Solution design for infrastructure and NEC solution such as Active Directory, Mail System, Backup System, Data leakage prevention system, VDI Solution, etc. Show less • Participation, either as a project resource or leader, on a wide range of projects, involving design and implementation of products as varied as Windows, Active Directory, Exchange, File Servers, VMWare, Symantec Backup Exec, etc. and many others, being also heavily involved on post-deployment, operational activities (training, support, maintenance and troubleshooting).• Installation, configuration and setting up of MS Windows Server, SQL Server and Network infrastructure (LAN, Wireless LAN).• Analyze server performance data and identify all sources of problems and recommend course of action to increase performance.• Presale support for NEC Server platform (Server, Blade and SAN) and NEC solution software such as VPCC Solution (VDI), NEC Cluster and NEC ValumoWare (Data Leak Prevention). Show less

  • Deputy Manager

    Mar 2006 - Feb 2008

  • Senior Specialist

    Jan 2003 - Mar 2006
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  Microsoft

  Mar 2008 - Dec 2010

  Education program manager

  • Delivering demonstrations and proofs of concepts, clarifying technical issues and removing roadblocks with C-level and IT team that could prevent the successful implementation of these technologies.• Drive activity with Microsoft product and service to education market in Thailand. Main product support is Microsoft Live@edu. The Microsoft Live@edu program provides institutions of higher education and K-12 with a set of free hosted and co-branded communications and collaboration services for students, alumni, and applicants, leading with an offer of Windows Live™ Hotmail®, a hosted e-mail service.• Contribute to program/project development and implementation. Assist universities/school with program/project assessment, evaluation, implementation and maintain their Microsoft Live@edu. Show less

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  Nec corporation (thailand) ltd

  Jan 2011 - Apr 2015

  Technical solution manger

  • Lead and manage a team of engineers and responsible for all post sales service delivery which include project management, implementation and maintenance.• Ensure co-ordination of processes, decisions, and solutions across each project had delivery with efficiency, effectiveness and compliance. • Manage cross-project dependencies and control risks.• Provide solution and support to customers, troubleshooting existing IT infrastructure problems at 3rd level of technical support and consult to engineer’s team. Show less

• 

  Microsoft

  Sept 2015 - Apr 2022

  • Responsible for customer success by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.• Partner with customer to prioritize and plan customer support engagements programs across cloud and on-premise workloads.• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer success in digital transformation.• Helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and remediation of technical blockers. Show less • Explain abstract technical concepts of the platform in a business value context.• Design/develop compelling solutions on the Microsoft 365 ( Office 365, Enterprise Mobility + Security, Windows 10 Enterprise ) leveraging Microsoft technology assets, and to remove technical blockers (business requirements, cloud requirements) that impede sales and are barriers for customer adoption.• Understand customer needs, and how to leverage cross Microsoft solutions to address them. Include engage customers to ensure they adopt full functionality to get maximum value from their investment.• Demonstrate internally and externally how MS technology innovations are applicable within Thailand and Malaysia market and showcase business value to various levels of customer organization. • Demonstrate and help customers adopt security technologies and practices specific to protecting identities of employees, protection of corporate data and intellectual property and providing an integrated security vision. Show less • Presented and articulating how business and technical challenges can be solved with Microsoft solutions. Especially, enabling customer’s business productivity through Office 365.• Demonstrating the business value of Microsoft’s Productivity Solutions with technical presentations, demonstrations, and architecture sessions.• Presented change and risk management suggestions with BDM and ITDM• Conducted enablement and education workshop for business partner and customer IT department to create awareness on IT strategy roadmap. Show less

  • Customer Success Account Manager

    Oct 2019 - Apr 2022

  • Technology Sales Professional - Modern Workplace

    Mar 2018 - Oct 2019

  • Solution Sales Professionals-Modern Workplace

    Feb 2017 - Mar 2018

  • Technical Sales Support (Productivity)

    Sept 2015 - Jan 2017
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  Oracle

  Apr 2022 - Jul 2024

  Principle technology solution architect

  • Worked with public sector customers and partners to design, demo, and deliver Proof-of-Concepts (POC) for Oracle-based solutions tailored to their business needs. These solutions ensured high availability and robust data protection. • Designed highly available and secure systems using Oracle Database technologies (Oracle RAC, Data Guard/Active Data Guard, TDE, Database Firewall) to ensure customer data security, integrity, availability, and recoverability. • Researched and recommended industry trends and technologies, identifying solutions that optimized performance, security, reliability, operation, and cost to address customer business challenges. Show less

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  Freelance

  Aug 2024 - now

  Freelance mct and microsoft 365 technical advisor

  Assist existing customers using Microsoft 365 by offering guidance and implement on migration, deployment, development, optimization, design, and implementation. Help customers move out from VMWare to alternative solution (Cloud and On Premise)