Experience

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  Mobilecomm/pagenet/arch wireless

  Mar 1998 - Jan 2002

  Quota busting ae with performance measured at 110% and 200% over goal

  Managed an existing account base with focus on developing and implementing strategic sales plans to increase sales of one way paging products. ♦ Achieved 110% of sales goals within the first year, 80% of which was new business, and 200% in the 2nd year.♦ Cultivated and maintained strategic client relationships to help drive territory growth.♦ Led Account Executives in retention of existing base for the Midwest office.

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  Ameritech/sbc

  Jan 2002 - Jul 2003

  Managed a portfolio of 500 accounts government/educational/medical fields-gem account manager

  Oversaw an assigned portfolio of approximately 500 accounts with responsibility for selling SBC voice and data products, value plans and phone systems and data gear to new and existing customers. Ensured all products and services met customer’s needs. ♦ Leveraged client and market knowledge as well as competitive landscape to develop and implement appropriate sales strategies and business solutions. Successfully sold DIA to DSI and Nortel systems to existing customers.♦ Developed and fostered strong customer relationships and focused on strategic account planning and maintenance.♦ Met/exceeded established performance goals and ranked as top producer in the market for 18 months. Show less

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  Arch wireless

  Jul 2003 - Aug 2004

  Excelled in channel strategy and territory management

  Managed a portfolio of national and large complex business accounts selling and servicing 2 way equipment and network offerings that addressed mobile email and value added services to new and existing customers.

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  Tw telecom

  Aug 2004 - Aug 2009

  Program manager eastern division

  Relationship Account Executive (2004 -2009)Managed an assigned region with 150 mid-sized telecommunications accounts within a competitive Southern Wisconsin market, and accountable for the development and implementation of strategic sales and account management activities to drive business growth and maximize profitability.Established and maintained effective relationships and skillfully interacted with decision makers including C-level stakeholders to demonstrate product value.Maintained existing accounts and identified, uncovered and managed new business. Show less

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  Tds telecommunications corp.

  Aug 2016 - Jan 2018

  Strategic account executive

  My role at TDS is a true solution provider. I work with customers to incorporate the tools and solutions required to maximize effeciencies and improve productivity in their daily operations. challenges Many times we'll meet to discuss your current and future needs. We then customize a solution that will streamline your business, lower overhead, outright reduce monthly costs or deliver a competitive advantage that you didn't have available before. TDS Telecommunications Corp. markets communication services to business customers in 30 states through its brands TDS Telecom® and TDS Metrocom®. With nearly 1.2 million access line equivalents in service, TDS Telecommunications Corp. connects customers to phone, broadband and Voice over IP (VoIP) service in hundreds of rural, suburban, and metropolitan communities. TDS Telecommunications Corp. is the eighth-largest wire line company in the nation; employing approximately 2,600 people. The company is headquartered in Madison, Wis. I'd be happy to help you or a connections of yours get connected to the information super highway and take advantage of all Voice over IP (VoIP) has to offer. Show less

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  Lumen technologies

  Jan 2018 - now

  • Implement customer success plans• Manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success met• Handle urgent customer concerns and escalate internally when necessary  Handle contract renewals  Develop pricing quotes for customers on change orders and renewal  Assist customers on gathering reports and inventories• Partner with sales, delivery & support to ensure successful deployment of solutions and services, including periodic first bill reviews and audits to minimize billing disputes• Completed Ignite & Brighten Training Show less

  • Senior Sales Support Associate / Sales and CS Enablement

    Jun 2023 - now

  • Customer Success Advocate

    Jan 2021 - Jun 2023

  • Client Support Manager

    Jan 2018 - Jan 2021