Experience

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  Walgreens

  Jul 2000 - Apr 2011

  Senior certified pharmacy technician

  Began position as service clerk selling retail merchandise, versed in POS system, customer service, and training new personnel Assisted in the cosmetics department to promote the sales, assist in reset/revision maintenance, and order management through SIMS Trained and Certified as a Kodak Photo Specialist, customer service in the intake and development of film, photo finishing Specialty order processing, and maintaining/processing monthly waste/disposal procedures to ensure compliance. Assisting Pharmacist in processing prescriptions, selling retail pharmacy merchandise, ordering and maintaining inventory, assisting in claims processing and rejected claims adjudication. Maintaining a clean and organized pharmacy area, proper filing and storage of records, invoices, signage Training of new hires in the operation if Intercom Plus, SIMS, POS, and miscellaneous details. Show less

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  Duane reade

  Apr 2011 - Apr 2015

  District operations trainer

  District Operations Trainers support the company by being responsible for training on all store and pharmacy systems within assigned districts to ensure associated system benefits are realized by the Company, including, but not limited to, SIMS,Cash Management Systems, Intercom Plus, To identify store and pharmacy-level training needs, communicate them to Field Management (District Managers, Pharmacy District Managers, etc), assess training requirements to address needs, and develop training plans for the market or district in order to improve employee productivity and maximize store profitability. Trains store and pharmacy employees, with the goal of reducing turnover, decreasing quality-related events, and improving customer service. To provide input into the development of new employee training programs, evaluate the execution of new employee training programs, identify and resolve concerns or escalate issues to appropriate corporate office departments. Within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.District Operations Trainers communicate and executes business strategies and uphold customer service vision at all times. Show less

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  Walgreens

  May 2015 - Jun 2016

  Organizational learning specialist

  The Organizational Learning Specialist is responsible for facilitating the learning of enterprise-wide programs; acting as a coach to district managers to reinforce operational program adoption and learning using key performance indicators and metrics. Uses standardized continuous improvement process and tools to identify gaps, implement solutions, and monitor progress to influence area-wide metrics. Partners with director of retail and pharmacy operations, and the health care supervisor to recommend process improvement strategies and actions to mitigate risks, improve quality, reduce costs, and improve overall organizational effectiveness and capability. Acts as a change agent to enhance awareness and behavior adoption. Show less

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  Duane reade

  Jul 2016 - Nov 2016

  Organizational learning specialist

  The Organizational Learning Specialist is responsible for facilitating the learning of enterprise-wide programs; acting as a coach to district managers to reinforce operational program adoption and learning using key performance indicators and metrics. Uses standardized continuous improvement process and tools to identify gaps, implement solutions, and monitor progress to influence area-wide metrics. Partners with director of retail and pharmacy operations, and the health care supervisor to recommend process improvement strategies and actions to mitigate risks, improve quality, reduce costs, and improve overall organizational effectiveness and capability. Acts as a change agent to enhance awareness and behavior adoption. Show less

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  Duane reade by walgreens

  Nov 2016 - Jun 2018

  Hr generalist

  Accountable for the execution and delivery of HR products, programs, services, and solutions in assigned districts to ensure HR service delivery excellence. Also includes identifying, prioritizing or responding to requests and issues resolution using company approved HR tools and techniques within established timelines. Provides support in various HR areas like new hire onboarding and assimilation, mergers and acquisition support, safety compliance and monitoring, performance and talent management programs deployment, and education. Conducts training, coaching, and counseling in support of the deployment and adoption of HR program roll-outs, with follow up communication and adoption of deliverables. Accountable for supporting the deployment of appropriate resources and tools into the field to optimize an environment where the workplace is free of all discrimination and harassment by proactively measuring employee engagement, turnover, and compliance with all applicable Federal, state, and/or municipal laws. Supports HR Management in delivering development workshops, and providing coaching to management positions as they create and act on individual development plans. Also supports succession planning, performance management, performance planning and other corporately driven talent management programs as directed. Functions as the HR representative in conducting/collaborating on escalated employee issues. Assists local leaders in talent acquisition activities for approved internship programs, campus recruiting and difficult to recruit roles. Also supports internal selection process for store/pharmacy management positions. Supports workforce planning initiatives as directed and ensures that districts/stores maintain a work environment that is conducive to employee self-representation. Guides the escalation and resolution of HR questions, issues and requests to the appropriate channels, by acting as a champion of the HR shared services delivery model. Show less

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  Duane reade | walgreens

  May 2018 - Apr 2019

  Field recruiter

  Responsible for the corporate recruiting activities for business units within the Company. Business partner for Region, Area and District Leaders to ensure consistency of recruiting and staffing processes across the field, and build recruiting and staffing capability. Assists in the creation of actionable staffing plans for hard to fill areas, job fairs, school events, etc. Helps to set recruiting targets and use HR and staffing metrics to track and monitor progress to goals.Supports the building and maintaining of a quality candidate pipeline for critical positions through the Applicant Tracking System and proactively networking with vocational schools, campuses, job fairs, and other local or national recruiting resources.Conducts screening interviews for designated business units. Assesses talent and generates qualified candidates through cost effective efforts in a timely manner. Adheres to the Talent Acquisition Standard Operating Procedures (SOP). Conducts Hiring Manager meetings to identify expectations, clarify process and provide regular updates. Creates a communication pathway that promotes a partnership for acquiring the necessary talent. Develops knowledge of current market place and trends to ensure competitive hiring.Oversees the requisition cycle and partners with Hiring Manager and Talent Strategy team. Interprets Talent Acquisitions plan with Talent Sourcing Team as needs develop and change.Conducts interview training for internal clients. Ensures compliance for EEO/Diversity programs. Show less

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  Shields health solutions

  May 2020 - now

  Provides integrated support to patients and pharmacists by providing a curated ‘hands-on” approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Builds relationships and collaborates with the Montefiore clinic team (doctors, nurses, staff, etc.) to ensure their Specialty Clinic's success Show less

  • Regional Training Specialist

    Apr 2021 - now

  • Pharmacy Liaison

    May 2020 - Apr 2021