Experience

• 

  Focus diy

  Jul 1992 - Jan 2006

  Regional training general store manager

  Having joined one of the largest DIY retailer in the U.K. whilst studying at school, I worked my way up to Regional Training Branch Manager at Focus DIY. In this role, I managed the functioning of numerous branches across the South East including, and oversaw both the second highest weekly turnover in the South East and the most profit making store in the country. I was also responsible for Management/Staff training for the whole area (12 branches) and recruitment for my Branch and Management for the Sector, while serving as a stand-in for the Regional Manager. I also completed some project roles at the head office in Crewe.Key Achievements:- Ranked as one of the top 10% of Managers in the country, receiving advanced specialist training with an external company to aid my professional and personal development- Successfully managed the routine management and running of a busy store, while achieving the highest sales per square feet in the country- Coordinated with a team of over 40 members in ensuring consistent improvement in winning the “Store of the year” award, besides taking a struggling branch to runner up position- Mentored other Branch Managers in analysing the performance and other issues, along with recommending performance improvement measures- Ensured the provision of excellent customer service in all areas of the business, while liaising with a range of internal and external stakeholders to develop excellent working relationships- Managed the P&L closely and working within the budgets and identified areas of development within the store to enhance performance and profitability Show less

• 

  Natwest

  Jan 2006 - now

  In this challenging role, I have been tasked with managing 3 different markets over the last 6 years. I am currently responsible for 14 branches within the Wimbledon and Richmond market. In this role, I was able to successfully lead a dynamic team and maintain enhanced performance with adherence to NatWest values, in liaison with key external stakeholders and clients.Key Achievements:- Disseminated key information to staff-members, while mentoring and coaching them with routine operations in ensuring increased levels of productivity- Managed the annual performance review for staff-members and rewarding consistent performers, besides maintaining strict compliance to standard banking practices and corporate protocol- Worked towards succession planning with individuals learning linked to PDP's, besides maintaining an effective staff roster.- Oversaw the overall appearance of the branches, along with updating Service Improvement Plans linked to customer experience and planning future actions based on customer feedback - Took independent charge of numerous pilots lead and also oversaw a steady and improved balanced scorecard. Show less At this time I was responsible for 11 branches. In this role, I was able to successfully lead a dynamic team and maintain enhanced performance with adherence to NatWest values, in liaison with key external stakeholders and clients.Key Achievements:- Disseminated key information to staff-members, while mentoring and coaching them with routine operations in ensuring increased levels of productivity- Managed the annual performance review for staff-members and rewarding consistent performers, besides maintaining strict compliance to standard banking practices and corporate protocol- Worked towards succession planning with individuals learning linked to PDP's, besides maintaining an effective staff roster.- Oversaw the overall appearance of the branches, along with updating Service Improvement Plans linked to customer experience and planning future actions based on customer feedback - Took independent charge of numerous pilots lead and also oversaw a steady and improved scorecard performance of a balanced scorecard.- Successfully transformed a Branch from a limited service option to fully functioning 6 day a week branch. Show less At this time I was responsible for 6 branches. In this role, I was able to successfully lead a dynamic team and maintain enhanced performance with adherence to NatWest values, in liaison with key external stakeholders and clients.Key Achievements:- Disseminated key information to staff-members, while mentoring and coaching them with routine operations in ensuring increased levels of productivity- Managed the annual performance review for staff-members and rewarding consistent performers, besides maintaining strict compliance to standard banking practices and corporate protocol- Worked towards succession planning with individuals learning linked to PDP's, besides maintaining an effective staff roster.- Oversaw the overall appearance of the branches, along with updating Service Improvement Plans linked to customer experience and planning future actions based on customer feedback - Took independent charge of numerous pilots lead and also oversaw a steady and improved scorecard performance of a balanced scorecard.- I was specifically asked to come and work within a London team to enhance my development and also lead a struggling area. Show less At this time I was responsible for 7 branches. In this role, I was able to successfully lead a dynamic team and maintain enhanced performance with adherence to NatWest values, in liaison with key external stakeholders and clients.Key Achievements:- Disseminated key information to staff-members, while mentoring and coaching them with routine operations in ensuring increased levels of productivity- Managed the annual performance review for staff-members and rewarding consistent performers, besides maintaining strict compliance to standard banking practices and corporate protocol- Worked towards succession planning with individuals learning linked to PDP's, besides maintaining an effective staff roster.- Oversaw the overall appearance of the branches, along with updating Service Improvement Plans linked to customer experience and planning future actions based on customer feedback - Took independent charge of numerous pilots lead and also oversaw a steady and improved scorecard performance of a balanced scorecard, Show less In this role, I worked as an integral part of the retail banking operations. Here I was responsible for both Sevenoaks and Westerham sub with an FTE of 12, besides ensuring a balanced scorecard of Income, Service, Risk and People.Key Achievements:- Played a pivotal role in improving the overall baking operations along with ensuring the branch always has the latest Service Improvement Plans linked to customer experience.- Liaised with colleagues and other stakeholders to ensure streamlined operations of the commercial functionalities- Followed the banks policy across risk at all times and carrying out routine budgeting tasks, along with completing Risk compliance tests. Show less

  • Local CEO

    Jun 2013 - now

  • Local CEO

    Jul 2011 - Jun 2013

  • Senior Bank Manager

    Dec 2010 - Jul 2011

  • Senior Bank Manager

    May 2009 - Dec 2010

  • Branch Manager

    Jun 2007 - May 2009

  • Branch Manager

    Jan 2006 - Jun 2007