Experience

• 

  Hcl technologies

  Nov 2012 - May 2013

  Support analyst

  • Providing Support to End Users of British Telecom for issues related to Network, Business emails, Domains, Mobile BB.• Configuring of Business Emails on Email Clients (Windows, MAC).• Configuring Business domains for the users.• Configuring of Mobile BB on user devices (Desktop, Laptop , PDA’s).

• 

  Sdg corporation: it security and risk management solutions

  Jan 2014 - Sept 2015

  Software engineer

  Part of Global Delivery Center & Operations Group responsible for Service Operations-IT and steering initiatives towards strategizing, developing and driving new processes & systems to optimize the functioning of business services.• Support business domains in development of implementation plans in line with the organizational strategy through Performance Management Systems and review of the same for all BUs and Technologies.• Getting requirements from clients and convert them into technical documents for Development team and convert them again to business documents for clients post development.• Managing and participating in ad-hoc business area and executive level projects involving cross functional teams. • Responsible for mapping current workflow and highlighting areas that indicate inconsistency or workflow problems in business process; Formulate new processes and policies of BU for its smooth and effective functioning.• Management Consulting-making recommendations to management on business process redesign for Business Workflows, Reporting & Dashboards. • Work with Top Management and assist them in project management and administration.• Work with Global Ops Leadership and worldwide teams to facilitate/set up appropriate trainings.• Assign work diligently to technical teams worldwide to meet stringent deadlines efficiently.• Help QA analysts and technical heads (from various Regions worldwide) with troubleshooting and fault resolution.• UAT functional anchor for providing functional support, issue resolution and clarifications to business users and tracking timely closure. Show less

• 

  Fidelity international

  Jan 2016 - Sept 2019

  • Planning and Management of Process Automation Solution using RPA and Workflow suites in combination with each other from solutions perspective.• Providing production support for the automated process across global locations which includes APAC,Europe and UK.• Working with the business to understand and document there existing processes and determine the system implications if any.• Documentation of operational processes identified for automation from business level covering all the in-scope scenarios.• Converting business requirements into functional ones and then creating a solution design map/document. • Carrying out post implementation reviews to identify any gaps or improvements if required.• Management and liaising with the required teams in project releases and upgrades.• Supporting the existing reports and configuring new ones using the Webfocus reporting tool.• Providing production handovers and supporting in case of any issues encountered post implementation. Show less • Support each business area in the design and implementation of Workflow reporting and automation related solutions for these process improvement projects with effective stakeholder management where necessary.• Typical projects involve 3 verticals – Process Improvement, Business Analysis, Workflow/Automation Analysis and act as an interface between operations and Technology to finalize and coordinate system changes.• Work with stakeholders to Define, analyze and document requirements and drive the design and review of test cases based on requirements.• Translate business requirements to Optimum Workflow /Automation Solutions adhering to departmental and product standards• Manage scope, Change requests, User Acceptance, Installations and Deployments.• Prioritization and implementation of configuration changes (for process improvements) via the agreed configuration methodology and FIL’s Change Management process• Prioritize requirements and create conceptual prototypes and mock-ups.• Plan handovers and design controls around processes, wherever applicable.• Support in resolving and interfacing integration issues with other teams and escalate issues which cannot be resolved by the team• Coordinating & managing review/ re-engineering programs in order to improve efficiency & quality of a process• Drive efficiency in current processes and drive process improvements/create process frameworks (wherever applicable)• Providing post implementation support to all configuration changes Show less

  • Senior Automation Developer(Solution Lead) - Intelligent Automation

    Jun 2017 - Sept 2019

  • Technical Analyst - Intelligent Automation

    Jan 2016 - Jun 2017
• 

  Ericsson

  Sept 2019 - Dec 2021

  Automation engineer(architect)

  • Lead day-to-day technical program or segment activities, implementation of automation solutions including relationship with clients, handling and reviewing assigned consulting staff.• Translate customer needs and business requirements into detailed technical solutions.• Define scope and design solution offerings and drive end-to-end solution deliveries.

• 

  Ey

  Dec 2021 - now

  Drive Excellence: Foster knowledge, engagement, and interactions within the team, with customers, and in the field.Strategic Alignment: Align direct opportunity engagement and skills with strategic and enterprise accounts.Problem Solving: Address business and technical problems using our suite of Al products, including considerations of key regulations, business drivers, evolving business needs, and security.Subject Expert Representation: Act as an speaker at marketing events such as user conferences, trade shows, and webinars.Collaboration: Work with the leadership to build sales assets that will drive the Gen Al pipeline in the customer base.Opportunity Support: Partner with the sales team to support, drive, and close Al opportunities.Demonstrations: Provide demonstrations of Gen Al-powered solutions, both standard and tailored to prospects and existing customers, on-site and via virtual meetings.Proof-of-Concept: Scope and deliver proof-of-concept/value engagements with prospects.Industry Trends: Stay up-to-date with industry trends and advancements in Al to ensure the solutions provided are cutting-edge and competitive. Product Training: Conduct enablement sessions for field Solution Consultants and business teams to enhance their understanding and use cases of automation & Al products.Innovation: Foster a culture of innovation by encouraging new ideas and approaches to solving customer problems using Al. Show less Responsible for implementing and participating in delivery of digital solutions to global clients.• Project Management - Own all aspects of the solution from conception & drive it through development, testing, acceptance & adoption.• Advising clients on governance and control procedures post automations on sustaining the operational risk.• Requirements Definition - Understanding the perspectives of different stakeholders & help them formulate the requirements within the boundary of the selected RPA platforms.• Vendor Communication - Produce weekly reports and dashboards on work distribution, maintenance requests, ticket backlog, production support, financial efforts, and on-time projects.• Change Management - Ensure process SOPs, maps and workflows are in place and validated regularly with appropriate version control.• Conduct research to get better understanding of the users & use the insight to improve the end solution. Show less

  • Manager

    Oct 2024 - now

  • Senior Consultant

    Dec 2021 - Sept 2024