Experience

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  Bonatrade ltd.

  Feb 2008 - Aug 2012

  Member of the board

  Retail, wholesale and online sale of furniture under brand name "Bona Sisustus".- Daily management of up to 10 employees in up to 3 retail and online shops: sales and marketing activities, HR, cooperation partners, distributors.

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  Estonian employers' confederation

  May 2008 - Mar 2013

  Adviser to chairman

  - B2B sales of membership packages to the top 500 biggest employers in Estonia- Media communications, broadcasting Confederation’s economic and social policy views, reasoning and defending- Participation in joint projects with Confederation’s foreign partner organisations, management consultations- Representing the Confederation in various work groups

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  The salary information agency

  Apr 2013 - now

  Business development director

  The Salary Information Agency is an independent Estonian survey agency that offers employers and employees the most up-to-date salary information about the Estonian market.- product and service management- coordination of partners from Estonia, Latvia and Lithuania - recruitment, training and management of company’s telephone sales and external call centre personnel, up to 12 people- personalised sales of products and services, incl. telephone sales - media communications

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  Muamua studio

  Sept 2014 - now

  Development manager and director

  - Business development, executive and financial management- Development, application and monitoring of customer service standards - Sales and marketing of beauty products and services- Recruitment and training of employees- Launching of new services (market surveys, concept creation, positioning, pricing, sales and marketing)- Development of online channels (web user experience analysis, design and technical execution, operational analysis and increasing of conversion rates, development of Facebook and Instagram as sales and marketing channels, advertising campaigns on social media and over email)- Analysis of customer buying behaviour, increasing customer lifetime value (cross- and up-sales) and improving the profitability of customer relationship- Organisation of customer events and training for up to 100 participantsGroup of family businesses that represent and sell well-known brands of professional make-up products, run a beauty salon and offer beauty related services and training.- Launched several successful make-up-related training formats priced up to 20 times higher than the competition, profit margins 60-80%, customer satisfaction and recommendation index 90%- Achieved and continue to maintain a 98-100% booking rate for a 30-day-period - Regular client purchases make up 90% of the turnover, 35% of new clients become regulars and consume more than one service- We are the first and currently the only company in our field with a work culture and recruitment process that is 100% transparent to clients and potential employees (see more at http://www.muamua.ee/letsdoitest) Show less

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  Uus maa city

  Mar 2021 - now

  Real estate specialist