Experience

• 

  Icici bank

  Apr 2013 - Apr 2014

  Associate process manager

  Manage customer records and validate.Customer verification via call and email.

• 

  Ptw

  Mar 2015 - Aug 2022

  Quality Analyst to Standardize the Process & improve Business. Dealt with a huge pile of data with advanced knowledge in Excel, Power BI, and Tableau. Technical support representative with an immense knowledge of the customer support industry.

  • Quality Assurance Analyst

    Jul 2017 - Aug 2022

  • Level 1 Support Representative

    Mar 2015 - Jul 2017
• 

  Firstsource

  Apr 2023 - now

  Assistant manager capability development

  Developing and implementing quality standards .Analyzing data trends and identifying areas for Improvement Preparing reports and presenting findings to senior management. Ensure that the information generated by these systems is accurate, reliable, and timely. Conducting regular quality checks and audits to ensure compliance with established standards.Provide insights, create dashboards, data analysis, advanced Excel and power BIData visualisztion, Story telling with Data, Decision making. Show less