Experience

• 

  Shangri-la group

  Jan 2018 - Sept 2019

  - Successfully leased out 1,800 sq.m (2 whole floors), resulting in a 15% increase in total property occupancy.- Negotiated and executed lease agreements valued at a minimum of AUD50,000 fortnightly. - Promoted to Sales and Marketing Specialist within 9 months.

  • Sales And Marketing Specialist

    Oct 2018 - Sept 2019

  • Secretary and Translator

    Jan 2018 - Oct 2018
• 

  Australian culinary foods pty ltd

  May 2021 - Jul 2021

  Team member

  - Conducted research to identify trends and opportunities for growth in the Australian sugar industry. Developed and introduced value-added products tailored for both local and international markets

• 

  Kpmg australia

  Mar 2022 - Nov 2022

  - Consistently exceeded KPIs by 125% while maintaining quality outcomes at 99%- Promoted to Quality Control Specialist within 3 months.- Reviewed the work of Case Assessors to ensure adherence to assessment guides and standard operating procedures.- Provided constructive written and verbal feedback to Case Assessors, facilitating professional development and improved performance - Achieved review quality of 98% and productivity beyond 110%.- Successfully passed all 5 cases in the credential case exam during onboarding training.- Reviewed a high volume of customer case files, assessing individual and non-individual entities (SMSF, Trust, and Company) to ensure compliance with ongoing service obligations.- Validated documentation completeness within case files and documented discrepancies using Power BI, MS-Excel, and dashboard tools.

  • Quality Control Analyst

    Jun 2022 - Nov 2022

  • Consultant

    Mar 2022 - Jun 2022
• 

  Commonwealth bank

  Feb 2023 - May 2023

  Collateral management system specialist (commercial banking operations)

  - Achieved a review quality rating of 100%.- Reviewed customers’ loan documents, inputting relevant data into the Bank’s system.- Investigated various remediation reports and rectified any data quality issues identified.- Provided superior levels of internal customer service via phone, email, or Microsoft Teams.

• 

  Sg fleet au

  May 2023 - now

  - Played a key role in reducing team KPI from 20 days to 6.5 days, achieving 100% quality outcomes.- Consistently recognized as the most productive team member, exceeding performance expectations.- Nominated for the ICE-T award and Shining Star award, recognizing outstanding contributions and dedication.- Initiated several process improvement ideas that were highly appreciated by management. - Communicate to the employer/employee via phone and email as part of the lease reconciliation.- Manage inbound calls, including adhering to correct transfer procedures.- Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions.- Investigate issues and variances, ensuring discrepancies are resolved promptly. - Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met. Show less

  • Salary Packaging Allocations Officer

    Jul 2024 - now

  • Novated Reconciliations Management Officer

    May 2023 - Jul 2024