Experience

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  Pcm: the right technology, delivered.

  Oct 2008 - Mar 2014

  Sales account executive

  Sales Account Executive for consumer and business sales focusing on APPLE product solutions, including other major name brands ADOBE, MICROSOFT, HP, LENOVO, CISCO, etc. Consistently exceeded monthly revenue goals and margins by 20-30%, while closing 45-50% of inbound sales through upsell and cross-sell techniques.• Apple Product Professional supporting inbound and outbound sales for MacMall• Maximized proven sales methods and offered all kinds of value over phone/email to identify new buying opportunities through email, chat inbound/outbound phone calls, online leads and converting them into sales and future return business/referrals. Show less

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  Synnex

  Mar 2014 - Jan 2016

  Inside sales representative

  Managed west-coast territory for the Office Tech SYNNEX Dallas Team representing $2M in channel/distribution sales. Hit/exceeded monthly quotas by leveraging company and product value within assigned accounts, cultivating new business relationships with underdeveloped accounts, and providing support and education of Synnex offerings to existing reseller base though inbound and outbound sales activities.• Analyzed market trends and keeps updated with the competition and the latest vendor offerings to freshen-up sales approach/tactics daily• Worked with product managers and marketing teams to deliver the latest market updates and promotions to client base to deliver required revenue targets. Show less

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  Servicesource (acquired by concentrix)

  Apr 2016 - Feb 2023

  Oversaw and drove the performance of sales teams and managers for one of the top UCaaS companies in North America to drive revenue generation, lead generation, and business growth through inside sales, outbound voice, chat and high-performance selling methodologies while executing and exceeding key client key performance indicators.• Analyzed trends and data to create day-to-day strategies for the team with operational outlook in mind; made decisions under conditions of uncertainty and/or limited data• Worked with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Collaborated with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience Show less Managed the sub5k – 25k segment for two of the top SaaS companies in North America and APAC through multi-channel renewals, inbound and outbound voice, through 10-12 sales representatives. Owned full team strategy, employee experience, delivery, and execution of client key performance indicators and strategies. Consistently exceeding internal targets, top quartile across the company for employee satisfaction, YoY revenue growth of 10%, and improved inquarter renewal rates, all while over-delivering for the clients main KPIs: 90% renewal rate, renewal revenue of 10-15% growth QoQ, with accurate monthly and quarterly forecasting.• Responsible for employee growth and performance, including conducting daily high-performance territory reviews, as well quarterly and annual performance reviews• Responsible for managing the volume of 2m worth of pipeline and growing the quarterly revenue for the client through 10-12 reps. Hits and exceeds quota targets consistently as a team by at least 10% quarterly. Show less

  • Sales Manager

    Mar 2022 - Feb 2023

  • Associate Sales Manager | B2B Customer Success Leader

    Dec 2017 - Mar 2022

  • Inside Sales Representative / Manager in Training

    Apr 2016 - Dec 2017
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  Concentrix

  Dec 2022 - Aug 2023

  Associate director of sales

  Managed VSB (very small business) segment (managing 4 managers and 50+ sales account executives) for one of the top UCaaS companies in North America through multi-channel delivery, inbound and outbound voice, and chat. Full responsibility for P&L management, strategy, staffing, employee experience, delivery, and execution of client key performance indicators.• Led, developed, and motivated leadership team to achieve specific business objectives• Collaborated with cross-functional teams to resolve issues and challenges to enhance the sales process and to prevent distractions from occurring• Built strong relationship with the client contributing to their overall strategy and business requirements, enhancing the way they view their data, improving pacing and forecast accuracy for the company. • Prepared internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights and bench marking Show less

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  Safari micro

  Feb 2024 - now

  Sales operations analyst