Andrew E.

Experience

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  California State University, Long Beach

  Jan 2017 - May 2019

  Resident Assistant

  - Represent the face of Housing and Residential Life at California State University, Long Beach by providing exceptional customer service and support to residents. - Mentor 4-6 new Resident Assistants through the beginning of the job resulting in a higher confidence in their abilities. - Facilitate 5 programs that engage others in academic conversations to result in increased positive moral across the hall. - Responded to 2 or 3 pressing situations quickly and calmly to collect information and quickly make decisions on what to do next.- Market 5 programs a semester through the use of flyers, verbal invites, and social media to increase the number of residents that participate Show less

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  Cold Stone Creamery

  Jun 2017 - Aug 2017

  Team member

  - Handled 2 to 3 different tasks at once such as attending to customers, cleaning the store, and checking the stock on items to result in a more efficient workflow.- Worked with a team of 2 to 5 people to create exceptional customer service experience for 30 to 70 customers a day.

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  Keller Williams Coastal Properties

  Mar 2019 - now

  Licensed Realtor

  - Manage 20-60 sensitive documents and information to maintain client confidentiality.- Keep client information and progress up to date in CRM to ensure a smooth sales process.- Provide excellent customer service to create lifetime clients.- Nurture and follow up with leads to ensure their questions are answered and needs are met.- Utilize Hootsuite CRM to input leads and keep track of my business

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  OnwardUS

  Apr 2020 - Jul 2020

  - Effectively provided guidance to a team of Data Entry Specialists, leading by example and improving through collaboration. - Oversaw the scheduling for a team of 10+ individuals working on the Data Entry team, ensuring that appropriate staff was available to cover daily tasks.- Communicated clearly with the entire OnwardUS team throughout the work day, to ensure cohesion and mutual understanding of best practices for the sake of efficient collaboration when completing tasks.- Created brand guidelines by choosing the primary and secondary colors and the fonts- Coded HTML/CSS email templates to be used as automated emails for the customer service team- Collected and analyzed data on competitors to find Onwards strengths and weaknesses- Collected and analyzed data to see the user experience of the website. Show less - Effectively provided guidance to a team of Data Entry Specialists, leading by example and improving through collaboration.- Searched for, analyzed, and accurately logged information into Salesforce with a sense of urgency in order to meet strict deadlines.- Contributed to a team that was working to connect displaced workers with essential services, training resources, and career opportunities during the COVID-19 pandemic.- Exercised great initiative and self-motivation on a daily basis to ensure that all tasks were completed accurately in a timely manner.- Communicated clearly with other members of the Data Entry team throughout the work day, to ensure cohesion and mutual understanding of best practices for the sake of efficient collaboration when completing tasks. Show less - Searched for, analyzed, and accurately logged information into Salesforce with a sense of urgency in order to meet strict deadlines.- Contributed to a team that was working to connect displaced workers with essential services, training resources, and career opportunities during the COVID-19 pandemic.- Exercised great initiative and self-motivation on a daily basis to ensure that all tasks were completed accurately in a timely manner.- Communicated clearly with other members of the Data Entry team throughout the work day, to ensure cohesion and mutual understanding of best practices for the sake of efficient collaboration when completing tasks. Show less

  • Team Coordinator

    Apr 2020 - Jul 2020

  • Data Entry Administrator

    Apr 2020 - May 2020

  • Data Entry Specialist

    Apr 2020 - May 2020
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  Bitwise Industries Ventures

  Oct 2020 - Jun 2023

  Social Media Strategist & Marketing Automation

  - Manage social media accounts across Instagram, Facebook, Twitter, and Linkedin for 3 different startups (Listing Alert, Tatstat, Ordrslip)- Brainstorm, design, and post upwards of 15 pieces of content a week.- Collaborate on social media strategy to determine if we aligned the direction of the content with the target audience and company brand guidelines.- Write a weekly newsletter sent to 488 people containing real estate tips and knowledge to help agents perform better.- Created an onboarding email sequence that garners an average open rate of 16%.- Comment and engage with the audience for all 3 brand accounts. - Increased brand engagement for Listing Alert by 73% in one year.- Managed SMS marketing campaigns to over 800 customers.- Created internal apps that connect marketing data across different applications. - Connected to the Google Play Store API to easily download and analyze app data.- Built a MongoDB database to store customer marketing data and sync data across marketing apps. Show less

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  Ellis Media Collective

  Jan 2021 - now

  Owner/Founder