Rumaldo Diaz

Experience

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  Walmart

  Apr 2020 - Feb 2022

  Walmart Associate

  As part of a cross-functional team, I fulfilled orders and dispensed them via curbside or in-store pickup.Effective communication and attention to detail were crucial in delivering over 100 orders daily whilemaintaining excellent customer service during a challenging COVID-19 pandemic.● Selected by management to work as a versatile team member, handling the sales floor andstocking activities across multiple store departments.● Recognized by senior leadership for exceptional work quality and selected to become an ExpressShopper. Show less

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  BMO Financial Group

  Feb 2022 - Feb 2024

  Technical Analyst(Solution Architect)

  Assisted the senior solution architect with modernization and maintenance of thousands of US branches, contact centers, ATM portfolios that impacted millions of BMO customers. Lead the development, documentation , and presentation of solutions during the early stages of the software development life cycle.● Contributed to key projects for BMO’s successful acquisition and integration of Bank of the West that resulted in the addition of 2 million customers and over 500 branches.● Through communication and technical knowledge, identified and collaborated with project stakeholders (project manager, business analyst, tech lead and lead technology officer) to aid the creation of the solution architecture document.● Presented in front of an executive board that included leaders in security, enterprise architecture, engineering and related areas, to gain the approval of the project's solution architecture and allow the project to move forward. Show less

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  Iron Flag Fitness

  May 2024 - May 2024

  Technology Consultant

  Consulted with the CEO to understand and identify limitations in Iron Flag’s use of Go High Level Customer relationship management (CRM) tool that is designed specially for professional fitness and gym owners. Utilized CRM workflows to add automation which resulted in improved client interaction and accurate client lifecycle from lead to active member.

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  CarMax

  Sept 2024 - now

  Sales Consultant

  Met with clients to understand their unique needs and purpose for visiting the branch. Through persuasion, automotive knowledge and establishing relationships with the customer, I am able to provide customer tailored solutions that maximizes sales and purchases of vehicles.