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Sourabh Das

Sourabh Das

Senior Project Manager- Campaign

location of Sourabh DasMumbai, Maharashtra, India

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  • Timeline

  • About me

    Management Consultant at Ernst & Young

  • Education

    • Anna University Chennai

      2006 - 2010
      Bachelor of Engineering - BE Electrical and Electronics Engineering

    • ICFAI Business School

      2010 - 2012
      Master of Business Administration - MBA Marketing/Marketing Management, General

      Activities and Societies: Head of Event Promotion and Funding - student committee

  • Experience

    • Kotak Life

      Jun 2012 - Feb 2016
      Senior Project Manager- Campaign

      Cross Sell | Campaign Management | P&L

    • HDFC Life

      Feb 2016 - Jun 2018
      Lead -Customer Experience & Communication

      Customer Experience | UI/UX review| Customer Communication | Digital Marketing | Custodian online customer platforms

    • Kotak Mahindra Bank

      Jun 2018 - Nov 2021

      NPS measurement | Business process re engineering | Uplifting Service Culture | Digital Banking improvements | Fraud prevention initiatives

      • Chief Manager - CX

        Nov 2020 - Nov 2021

      • Senior Manager- CX

        Jun 2018 - Nov 2020

    • ICICI Prudential AMC Ltd

      Nov 2021 - Oct 2022
      Lead- Transformation - MF/PMS Operation

      Digital transformation | Process re-engineering and improvement

    • EY

      Oct 2022 - now
      Management Consultant

  • Licenses & Certifications

    • Net promoter course

      CustomerGuage
      Sept 2019