Botsile Shathani Mhlabano, AIISA

Experience

• 

  University of Derby

  Apr 2012 - Apr 2015

  Student
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  Department of cooperatives

  Jun 2014 - Oct 2014

  Auditor's intern

  -Attend AGMs of all Cooperatives in the Boteti Region and give advice on how to further their businesses-Assist the Senior Auditors during inspections-Assist Senior Auditors during audits-Assist around the Department where there is shortage of manpower

• 

  Botswana Life Insurance Pty Ltd

  Sept 2016 - Jan 2018

  -Explains various insurance policies and products to potential and existing clients-Offer strategic advice on various financial products and services-Prospect potential clients-Assess client's financial situations-Develop personalized financial plans-Cultivate client relationships-Suggest modifications and updates to clients existing insurance policies-Client retainment

  • Licensed Sales Agent

    Sept 2016 - Jan 2018

  • Licensed Sales Agent

    Sept 2016 - Jan 2018
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  Botswana Life Insurance Limited

  May 2018 - Mar 2024

  Customer Service Consultant

  -Conduct client relations administration.-Receive and process all client benefits within turn around time.-cash management-Preparation of operational management reports.-Enable cultural, digital, and business agility through introducing new solutions to support overall business strategy.-Develop marketing strategies to facilitate and increase adoption of digital platforms and improve on customer experience-Conduct user acceptance testing for new system development-Generate sales leads from walk in clients for increased company profitability.-Ensuring Anti-Money laundering principles and assessments are completed , and due diligence checks are done on all clients assisted.-Monitoring and control expenses through implementation of various risk controls.-Negotiate with clients for conservation purposes while ensuring honest and timely verbal and written communication-Query and Que management Show less

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  Botswana Life

  Mar 2024 - now

  Relationship Manager- Brokers

  -Ensure Corporate agencies & brokers achieve income budgets through exceptional support and service to brokers/ agencies-Drive sales performance objectives of each portfolio-Regular tracks and reports on sales activity and overall broker performance, ensuring alignment with the set and agreed levels of performance to drive sales-Oversees the onboarding of new corporate broker and agencies to grow business-Maintain sound relationships with advisors and paypoints-Identify sales opportunities on an ongoing basis-Conduct sales and activation campaigns in partnership with brokers-Ensure adherence to regulation, risk management tactics and laid out processes, guidelines andprocedures.-Drives performance through planning and regular review of staff-Ensure adherence to sales processes to measure sales quality to improve profitability & ensureverification of new business for quality assurance Show less