Joanne LeBlanc

Experience

• 

  National Bank of Canada

  Jan 1994 - Jan 2003

  Student Loan

  Customer Focused – Advised and empathized with student loan clientele on their debt repayment plan.Judgement – Received award by having the most resolved cases on unrepaid student loans by using judgement and prioritization to achieve the goals of the company in the allowed time and resources.Listening Skills – Listened, questioned, and recommended solutions to find the best repayment plan for clientele.

• 

  ExxonMobil

  Jan 2004 - Jan 2016

  Analytical Skills – Conceptualized and created a workbook that included several spreadsheets to analyse and record cost already paid in freight rate model. Detail Oriented – Dealt with a 6-month backlog and achieved great improvement on the payment schedule which went from 87% to 98%. Improved the late invoice payment statistics report by creating and implementing an Excel tracking system.Problem Solving - Continued to implement new processes and tools to help reduce backlog and tracking system which increased customer satisfaction and reduced the late payments schedules. Created new templates to verify, validate, and process pilot invoices in a timely fashion. Show less Time Management – Effectively managed time and resources to ensure that work was completed efficiently by prioritizing and identifying more critical and less critical activities and tasks all while overseeing Esso Hub Badge role out. Communication – Advised, informed, and worked with the Terminal Support Unit, Inventory Support Center, mail room departments, and hired carriers to standardize procedures on communication when new enterprises were created, deleted, or edited. Multitasking – Involved in all phases of the implementation of a management tool. From learning the tool, to rolling out all primary terminals, and piloting with companies to outsourcing contractor for support. Provided on-line support. Show less

  • Marine Freight Administrator

    Jan 2007 - Jan 2016

  • TBS - Badge Administration

    Jan 2004 - Jan 2007