Mel Bryan Ganuelas

Mel Bryan Ganuelas

Desktop Support Intern

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  • Timeline

  • About me

    CCNA | NOC Analyst

  • Education

    • STI College Cubao

      2011 - 2018
      Bachelor's degree Computer Engineering
  • Experience

    • Sutherland

      Feb 2018 - May 2018
      Desktop Support Intern

      • Install and update computer anti-virus as required• Provide technical support to end user, which include installation, hardware and software troubleshooting• Repair defective desktop and laptop and update it to inventory system

    • Sterling Global Call Center Inc

      Aug 2018 - Jul 2021
      Desktop Support Engineer

      • Monitor technical issues through ticketing system and phone• Provide technical support to end user and making sure they are satisfied• Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals• Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels Show less

    • Fujitsu

      Mar 2022 - Sept 2023
      Application System Engineer
    • Triforce Australia ™

      Apr 2024 - now
      NOC Analyst
  • Licenses & Certifications

    • Cisco Certified Network Associate

      Cisco
      Feb 2024