Mel Bryan Ganuelas

Experience

• 

  Sutherland

  Feb 2018 - May 2018

  Desktop Support Intern

  • Install and update computer anti-virus as required• Provide technical support to end user, which include installation, hardware and software troubleshooting• Repair defective desktop and laptop and update it to inventory system

• 

  Sterling Global Call Center Inc

  Aug 2018 - Jul 2021

  Desktop Support Engineer

  • Monitor technical issues through ticketing system and phone• Provide technical support to end user and making sure they are satisfied• Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals• Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels Show less

• 

  Fujitsu

  Mar 2022 - Sept 2023

  Application System Engineer
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  Triforce Australia ™

  Apr 2024 - now

  NOC Analyst