Mike Orlan Marcelo

Experience

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  Children's National Medical Center

  May 2008 - Jan 2011

  Foundation Business Operations Representative

  - Managed, updated, and synchronized transactions from e-CRM to the main database of record. - Reconciled any inaccuracies between data processing and the finance department.- Managed internal and external inquiries concerning donations, acknowledgments, events, and tributes.- Produced reports as required by the department and major gift officers. - Provided database end-user support and served as a technical resource towards strategic business and other organizational objectives. Mas kaunti

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  Reading Is Fundamental

  Jan 2011 - May 2012

  Database Administrator

   Managed and streamlined processing and administration to maximizing database integrations that reduced processing time by 55%. Managed the implementation of a new tracking dashboard that reduced data entry and data manipulation by 70%. Managed internal projects on an ongoing basis; appraised progress and quality, managed issues and change requests, implementation and roll-outs. Functioned as an escalation point for multiple projects. Developed detailed project plans to track progress using appropriate verification techniques to manage changes in project scope, schedule and costs. Managed vendor relationships including controlling and negotiating contracts, and new software implementation/installation.  Prepared ad-hoc, weekly, and monthly financial performance analyses and reports. The sole person responsible and accountable for the organization’s database- maintenance, development, end-user support, and data entry. Led successful hardware server upgrade and database software. Managed companywide roll-out and installation of software.  Provided database end-user support and served as a technical resource towards strategic business and other organizational objectives. Provided new-user staff training on implementation processes and procedures. Mas kaunti

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  The Wilderness Society

  May 2012 - Mar 2018

  Led a 3-person Strategic Operations department within the Philanthropy division- including recruitment, on-boarding, training, and management of employees.Achieved department objectives through clear communication and appraisal of job expectations and by working with the team to plan and monitor activities. Managed budgeting and risk analysis for the department. Defined project objectives, identified and evaluated trends and options, decided on action items, and evaluated outcomes.Managed multiple projects including database migration and implementation, installation of new applications, and customization of existing applications in order to make them fit for purpose. Worked across multiple departments and with external stakeholders to identify and accomplish cross-functional goals for the organization.Drafted and presented project proposals. Defined project timelines, KPIs, and milestones. Prioritized tasks and allocated resources accordingly. Monitored and communicated progress, risk, and project closures.Managed vendor relationships including controlling and negotiating contracts, timelines, services, and new software implementation/installation. Managed internal and external resources, third-party vendors, and consultants throughout a given project’s lifecycle. Provided end-user support, troubleshooting, and technical leadership towards strategic business and other organizational objectives as well as technical and procedural training for staff, vendors, and consultants.Created long- and short-term plans including a roadmap for the direction of the Operations department; managed process development, implementation, and continuous improvement. Developed, coordinated, and enforced systems, policies, procedures, and productivity standards. Mas kaunti  Managed internal projects on an ongoing basis; appraised progress and quality, managed issues and change requests, implementation and roll-outs. Functioned as an escalation point for multiple projects. Developed detailed project plans to track progress using appropriate verification techniques to manage changes in project scope, schedule and costs. Managed vendor relationships including controlling and negotiating contracts and new software implementation/installation.  Worked across multiple departments and with external stakeholders to identify and accomplish cross-functional goals for the organization. Drafted and presented project proposals. Defined project timelines, KPIs, and milestones. Prioritized tasks and allocated resources accordingly. Monitored and communicated progress, risk, and project closures. Led projects with internal resources and third parties/vendors to ensure all parties are on track with the requirements, schedules, and deadlines. Served as the Philanthropy division’s project manager and IT point of contact for a companywide rollout of new desktop computers. Assisted in installation of computer systems and networks.  Provided end-user support, troubleshooting, and technical leadership towards strategic business and other organizational objectives.  Provided technical and procedural training for staff, vendors, and consultants. Created long- and short-term plans including a roadmap for the direction of the Strategic Operations department; managed process development, implementation, and continuous improvement.  Developed, coordinated, and enforced systems, policies, procedures, and productivity standards. Managed the administration of multiple databases, monitored performance, and controlled access permissions and privileges. Ensured data standards as well as database integrity and security. Commissioned and installed new applications and customized existing applications in order to make them fit for purpose Mas kaunti  Managed projects on an ongoing basis; appraised progress and quality, managed issues and change requests, implementation and roll-out, and functioned as an escalation point for multiple projects. Developed detailed project plans to track progress using appropriate verification techniques to manage changes in project scope, schedule and costs. Managed vendor relationships including controlling and negotiating contracts, and new software implementation/installation.  Led projects with internal resources and third parties/vendors to ensure all parties are on track with the requirements, schedules, and deadlines. Provided end-user support, troubleshooting, and technical leadership towards strategic business and other organizational objectives.  Provided technical and procedural training for staff, vendors, and consultants. Managed the switch in process documentation from paper to electronic; improved job flow and efficient use of resources. Managed the administration of multiple databases, monitored performance, and controlled access permissions and privileges. Ensured data standards as well as database integrity and security. Commissioned and installed new applications and customized existing applications in order to make them fit for purpose. Mas kaunti

  • Strategic Operations Manager

    Jan 2015 - Mar 2018

  • Senior Database Operations Specialist

    Jan 2013 - Jan 2015

  • Database Operations Specialist

    May 2012 - Jan 2013
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  NORSE Republics

  Jan 2022 - now

  Operations Manager

  Designed, planned, and implemented business strategies, plans, and procedures.Set comprehensive goals for business growth and successEstablished policies and procedures that promote company culture and visionOversaw operational policies and procedures.Oversaw day-to-day operations, including marketing, finance, human resources, and sales.Led change management efforts to ensure the successful adoption of process improvements across the organization. Developed and delivered training programs and materials to educate employees on new processes and best practices. Mas kaunti