Experience

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  Prefeitura municipal de cachoeirinha

  Aug 2013 - Mar 2017

  Payroll analyst

  Accurately calculating and processing payroll for employees, including salaries, bonuses, and deductions.Conducting thorough reviews of payroll data to identify and rectify errors or discrepancies.Ensuring timely and consistent payroll disbursement to employees.Analyzing payroll data for insights and presenting key metrics for decision support.Staying updated on tax and labor regulations, ensuring legal compliance, and managing payroll systems.Investigating and resolving employee inquiries and streamlining processes.Maintaining the highest data security standards.Seeking opportunities for process enhancement and professional growth. Show less

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  Captar recursos humanos

  Mar 2017 - Apr 2019

  Payroll specialist

  Ensuring precise and timely payroll processing, tax compliance, and resolution of payroll-related issues.Adhering to legal requirements, preparing payroll tax returns, and generating essential reports.Managing employee records, assisting in recruitment, and administering benefits programs.Identifying and implementing process enhancements to boost accuracy and efficiency.Supervising and developing a team, collaborating with cross-functional teams, and delivering excellent customer service.Safeguarding sensitive employee information with the utmost confidentiality.Assisting in departmental budget preparation and oversight. Show less

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  The duck cafe

  Jul 2019 - Jan 2024

  Customer service coordinator

  Managed coffee service operations, overseeing deliveries, equipment maintenance, and customer scheduling.Build strong client relationships, addressing requests, and ensuring client satisfaction.Optimized inventory control, reducing waste and stock shortages.Maintained coffee quality through supplier collaboration and taste testing..Developed and delivered staff training programs, improving performance and customer service.Implemented cost-saving initiatives, reducing operational costs.Utilized data for customer insights and service efficiency improvements.Managed coffee services for events, ensuring positive feedback and repeat business.Acted on customer feedback, and increased satisfaction. Show less

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  Microsoft

  Oct 2024 - now

  Data process executive – volume licensing team (vl)

  - Analyzed large datasets to provide actionable insights on licensing agreements, order management, and customer queries.- Created reports and dashboards using Microsoft Excel and other tools to track performance metrics and ensure SLA compliance.-Processed, verified, and validated data related to customer orders, ensuring accuracy and consistency across systems.- Collaborated with cross-functional teams to resolve data-related issues and enhance process efficiency.- Leveraged strong analytical skills to improve data-driven decision-making and support process improvements. Show less