
Timeline
About me
Head of Customer Success at Logitude World
Education

Al-quds univiersity
2009 - 2014Bachelor's degree information technology 81.9%Activities and Societies: Debate teams, Feedback meetings, IT projects. Information Technology - Networks & Communications track, Al-Quds University.University's website : www.alquds.edu.

Betunia school for secondary education
2008 - 200990.5% high school degree - scientific branchActivities and Societies: Debate teams, voluntary events. I studied 10 subjects in what is called scientific branch, such as Chemistry,Biology, Physics and Math, along with another 6 shared subjects between scientific branch and other branches.
Experience

Hadara technologies
Jun 2013 - Dec 2014Customer care & technical supportTasks:-- Listen to customers and understand the technical difficulties they are facing.- Take actions and follow up with the appropriate department to perform the solution with the best quality and shortest time.- Auditing the performance of other departments and sending feedback to them as a part of the quality assurance procedure.

Logitude world
Dec 2014 - nowEstablish new customers’ relationships as much as possible.Present and demonstrate the solution to potential customers to meet the sales goals.Support customers’ requests via Tickets system.Provide trainings to customers.New customers’ setup and implementation.Building new documents and reports.
Head of Customer Success
Mar 2024 - nowCustomer Support Teamleader
Jun 2017 - Mar 2024Account Manager & Customer Care Representative
Dec 2014 - Jun 2017
Licenses & Certifications

Rhce
Experts training center
Volunteer Experience
Learning about gender
Issued by PWRDC on Sept 2012
Associated with Fajr Barghouthi
Languages
- enEnglish
- arArabic
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