Fajr Barghouthi - Head of Customer Success at Logitude World

Talk to sales Try for Free

Fajr barghouthi

Ramallah, West Bank

View Mobile No.

326 followers

Timeline
About me
Head of Customer Success at Logitude World
Education
- Al-quds univiersity
  2009 - 2014
  Bachelor's degree information technology 81.9%
  Activities and Societies: Debate teams, Feedback meetings, IT projects. Information Technology - Networks & Communications track, Al-Quds University.University's website : www.alquds.edu.
- Betunia school for secondary education
  2008 - 2009
  90.5% high school degree - scientific branch
  Activities and Societies: Debate teams, voluntary events. I studied 10 subjects in what is called scientific branch, such as Chemistry,Biology, Physics and Math, along with another 6 shared subjects between scientific branch and other branches.
Experience
- Hadara technologies
  Jun 2013 - Dec 2014
  Customer care & technical support
  Tasks:-- Listen to customers and understand the technical difficulties they are facing.- Take actions and follow up with the appropriate department to perform the solution with the best quality and shortest time.- Auditing the performance of other departments and sending feedback to them as a part of the quality assurance procedure.
- Logitude world
  Dec 2014 - now
  Establish new customers’ relationships as much as possible.Present and demonstrate the solution to potential customers to meet the sales goals.Support customers’ requests via Tickets system.Provide trainings to customers.New customers’ setup and implementation.Building new documents and reports.
  - Head of Customer Success
    Mar 2024 - now
  - Customer Support Teamleader
    Jun 2017 - Mar 2024
  - Account Manager & Customer Care Representative
    Dec 2014 - Jun 2017
Licenses & Certifications
- Rhce
  Experts training center
Volunteer Experience
- Learning about gender
  Issued by PWRDC on Sept 2012
  Associated with Fajr Barghouthi