Experience

• 

  Smallchops.ng

  Dec 2017 - May 2018

  Product manager
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  Jumia nigeria

  Oct 2018 - Jul 2020

  Customer experience specialist

  1. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.2. Ensuring customer satisfaction and providing professional customer support.3. Respond promptly to customers' enquiries.4. Keeping records of customers' interactions, transactions, complaints and comments.5. Ensuring customer satisfaction and providing professional customer support.

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  Agromall discovery and extension limited

  Aug 2020 - Nov 2022

  1. Participated in lifecycle management planning for a new product (Tellagri)2. Collaborated with engineers to define scope, budget and other parameters of development initiatives.3. Contributed to market readiness analyses for proposed products and pre-release deliverables.4. Researched and analyzed market trends to inform product planning and research prioritization.5. Boosted Tellagri onboarding of farmers by 95% by creating and implementing innovative processes of capturing farmers6. Developed strategies to translate goals into marketing campaigns and targets.8. Assisted the senior product manager with roadmaps, user stories, and user journeys9. Worked closely with the engineering team to deliver digital solutions to clients. Show less 1. Guided external users and internal customers in the proper use and calibration of the ADAP Application.2. Conducted product demos to external and internal users.4. Carried out user and design acceptance test 5. Answered user inquiries regarding ADAP and resolved problems.6. Recorded daily field activities completed data communications and remedial action.7. Monitored daily performance of Adap during a project and planting cycle.8. Collaborated with staff, users and management to establish requirements for new systems or modifications for ADAP.9. Designed and carried out user research for the updating of the product ADAP. Show less

  • Product Manager

    May 2021 - Nov 2022

  • Junior Product Manager

    Dec 2020 - May 2021

  • Product Support Specialist

    Aug 2020 - Nov 2020
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  First city monument bank limited

  Dec 2022 - Apr 2024

  Product owner, payment and channels (mobile and internet banking)