Deborah Ashionyedue Onjewu

Experience

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  Infohub Technologies

  Sept 2008 - Mar 2010

  Head customer care representative personnel

   Generation and Management of customer contact details Management of customers complaint and ensuring a good feedback support system Provision of Detailed Customer report and survey as required by Management

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  YAMS NIGERIA PLC

  Jun 2012 - Feb 2013

  Client Service Executive

   Telemarketing of the company’s branded products and services to clients. Prompt delivery of product to client’s designation. Social media management such as Facebook and LinkedIn

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  Brands 'N' Packaging

  Jul 2013 - Jun 2014

  Client Service Executive

   Worked daily with the manager and provided administrative support. Booking of appointments and handling of phone calls. Organizing and attending meetings and ensuring that the manager is well prepared for it. Dealing with emails, taking dictates and minutes of meetings, as well as carrying out specific research.

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  Priority Communications Limited

  Jun 2014 - Aug 2017

  Customer support:  Resolution of fault calls and incidence logged in by clients. Analyzing and verifying the accuracy of information or order made by the client. Initiate and Implement corrective measures to ensure customers satisfaction and peace of mind. Ensure that engineering support is provided and issue resolved within stated time frame. Create a platform for feedback, whilst escalated complaints directed to the necessary department till resolution is reached. Handles difficult situations and irate customers Service Level Agreement management : Contributes to the development and maintenance of standards, policies and procedures stipulated by Customer. Strict compliance to all company policies, statutory requirements and guidelines with regards to area of support.Customer crisis management  Handles complex situations by opening up the channel of communication needed to solve the crisis. Show less

  • Customer Support

    Jun 2014 - Aug 2017

  • Customer Support

    Jun 2014 - Aug 2017