Luai Al Qattan

Experience

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  CASABLANCA GROUP HOTELS l مجموعة فنادق الدار البيضاء

  Jun 1997 - Feb 2000

  Sales Executive - Casablanca Hotel Jeddah Hotel

  As a Sales Executive at CASABLANCA HOTELS, I managed incoming calls, assessed client requirements, and negotiated proposals with timely follow-up.• Successfully managed segments within the sports clubs, social associations, and pharmaceutical industry.• Successfully managed banquet sales and oversaw corporate outside catering.

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  Mövenpick Hotels & Resorts

  Mar 2000 - Sept 2003

  Public Relations Executive - Mövenpick Resort Al Nawras Jeddahh

  Led the development of comprehensive reports and conducted competitive analyses for targeted marketing and PR initiatives at Mövenpick Resort Al Nawras Jeddah.• Organized marketing and PR materials, including media lists and press kits.• Assisted the Sales Department with various tasks as needed.

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  Radisson Blu

  Oct 2003 - Jul 2008

  Senior Sales Executive - Radisson SAS Hotel Yanbu

  Initiated and led strategic sales and marketing initiatives at Radisson Blu, Yanbu, resulting in a 30% increase in corporate events and a 20% growth in revenue from key accounts.• Managed industrial segments and meetings, incentives, conferences, and exhibitions (MICE), achieving a significant 30% increase in corporate events.• Enhanced revenue from corporate and government accounts by 20%.• Represented the hotel at industry events including the Arabian Travel Market (ATM) to foster networking opportunities. Contributed to the development of the annual strategic sales and marketing plan.• Conducted a comprehensive competitor analysis, improving our offerings by 30% and contributing to record profits in the MENA region in 2005. Show less

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  Saudi Hotel And Resorts Company (SHARACO)

  Aug 2008 - Feb 2011

  Sales Marketing Manager - Al-Jazeera Hotel, Madinah

  • Developed and nurtured relationships with key accounts, including local and international agencies associated with Pilgrim's, emphasizing collaboration. • Provided guidance to sales executives in promoting SHARCO Group's real estate properties, particularly the Al Jazeerah and Dawodia Malls.• Prepared proposals for agencies and retail tenants, addressing billing challenges and facilitating contract renewals. • Collaborated in formulating a strategic sales and marketing plan aligned with organizational objectives. • Contributed to a 15% increase in revenue, exceeding budget expectations, resulting in $1.2 million. Show less

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  Safir Hotels & Resorts

  Mar 2011 - May 2019

  • Implemented an Training program that cut time-to-productivity by 15% and boosted retention by 20%.• Developed a performance management system that improved evaluation accuracy by 30% and increased employee engagement by 15%.• Managed a team of seven, achieving a 20% rise in productivity.• Executed strategies that reduced employee turnover by 10%.• Streamlined recruitment with an internal tracking system, decreasing time-to-hire by 50% and improving new hire quality by 20%.• Established staff housing regulations for enhanced discipline and safety by 50% and created menus for the staff cafeteria. Show less • Developed a data-driven sales strategy using predictive analytics, achieving a 20% increase in RevPAR and a 15% rise in group bookings. • Formed strategic partnerships with OTAs and local DMCs, adding 10% in revenue. • Launched wedding packages, boosting MICE revenue by 22%. • Introduced a CRM and sales pipeline tool, enhancing team efficiency by 40%. • Achieved a 20% revenue increase from government and oil clients and a 15% growth from airline partnerships.• Established strong relationships with key accounts, resulting in a 15% increase in bookings from existing clients and a 10% recovery from inactive accounts. Show less

  • Human Resources Manager

    May 2015 - May 2019

  • Senior Sales Manager - Safir International Hotel - Bneid Al Gar

    Mar 2011 - May 2015
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  Baieen Hospitality and Tourism Company

  Jun 2019 - now

  Director of Operations

  Baieen Hospitality and Tourism Company is a business-to-business (B2B ) provider for local travel agencies, specializing in destination tour packages and hotel reservations. We are preparing to introduce a new Halal Tourism platform dedicated to connecting Halal travelers with appropriate attractions, dining establishments, and accommodations across various destinations.• Effectively developed and implemented strategic marketing initiatives to enhance our Business-to-Business (B2B) services across various destinations.• Led a dynamic team of seven professionals, driving excellence in marketing, sales, customer service, and development operations.• Conducted comprehensive market research on halal tourism, yielding highly effective campaigns resonating with the targeted audience.• Established robust partnerships with travel agencies, Destination Management Companies (DMCs), service providers, hotels, and governmental organizations, promoting collaboration and growth within the sector.• Proactively monitored and analyzed customer feedback to improve the overall travel experience.• Precisely managed the operational budget, ensuring full compliance with financial regulations and accountability.• Maintained a keen awareness of industry trends and emerging technologies, quickly positioning the organization to capitalize on new opportunities.• Represented Baieen confidently at trade shows and events, effectively promoting the destination and attracting key investors.• Negotiated favorable contracts with hotels and car rental agencies, securing exclusive agreements that significantly benefit our clients.• Designed and implemented comprehensive itineraries, coordinating accommodations, transportation, and daily activities with meticulous attention to detail.• Achieved exceptional feedback from travelers, resulting in an impressive 87% customer satisfaction rating and significantly enhancing repeat business. Show less