Abigail Acheampong Boakye

Experience

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  Vodafone Ghana

  Jun 2018 - Aug 2018

  Service Desk Analyst Intern
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  EProcess International S.A (Ecobank Group)

  Sept 2019 - Jul 2022

  •Performed platform-specific technical tasks including operating systems upgrades, installation and configuration of various software packages, and installation of patches and fixes.• Developed, configures, and maintains user/group accounts, process improvement procedures, scripting, task automation, system monitoring, file system management, and disaster recovery for the organization's UNIX infrastructure.• Performed tasks relating to PowerHA and other replication and business continuity products, including patching, health checks, and audit review. Show less • Defined enterprise processes and best practices and tailored enterprise processes for applications • Planned, tested, and supported high-availability infrastructures.• Increased system security and performance with proactive changes.• Analyzed intricate server issues and supported large enterprise and business-critical applications. • Managed and monitored installed systems for the highest level of availability.• Designed and implemented system security and data assurance. Show less

  • Cloud, Unix and Storage System Administrator

    Apr 2021 - Jul 2022

  • Unix,storage and System Administrator

    Sept 2020 - Mar 2021

  • Unix and system Administrator (National Service)

    Sept 2019 - Aug 2020
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  Blue Arrow

  Sept 2022 - Dec 2022

  Business Banking(Customer Advisor)

  •Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc). •Setting up their new business banking account/treasury account on the system.•Assisting the customers with enquiries and making follow-up calls with the customers (there are no cold calls/sales calls).

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  Office for National Statistics

  Dec 2022 - now

  Infrastructure Engineer

  •Support services and deliveries – working with and supporting third parties to provide infrastructure services.•Building excellent support networks among wider communities of Practice, identifying and adopting best practices.•Support to build, bring into service, operate, support, performance monitoring, and continuous improvement, and decommissioning of Infrastructure services (SaaS, IaaS, and PaaS), products, and platforms to serve a variety of user needs.