Experience

• 

  Groovemedia

  Mar 2004 - Sept 2004

  Multimedia technician

  Web design / Flash animation / Video capture and post production

• 

  Softinsa

  Jan 2006 - Jun 2006

  Information technology support technician

  Local support at IBM:- End user support- Managing backup and file servers (Windows server 2003)

• 

  T-systems iberia

  Jul 2006 - Apr 2013

  - Technical Field support for several clients.- Design, test and deploy of Windows 7 O.S. via Symantec Altiris for rollout projects.- Responsible for the asset management and maintenance of hardware.- Active directory management of users, computers and groups. (Windows Server 2003, Server 2008)- File server management of new shares, user accesses.- Planning, scheduling, monitoring and performing proactive maintenance on backup servers. Helpdesk Support to several contracted clients.

  • IT Support Specialist

    Jul 2008 - Apr 2013

  • Helpdesk Technician

    Jul 2006 - Jun 2008
• 

  Volkswagen autoeuropa

  Apr 2013 - Feb 2018

  It support specialist

  - Technical support for 3000 users that included, troubleshoot and resolution of tickets.- McAfee ePolicy orchestrator management - Active directory management of users, computers and group policies.- Symantec Altiris Windows client management- Management of Windows client roll-out projects

• 

  Fujitsu

  Feb 2018 - May 2018

  System administrator

  Management of Active directory accounts, Print servers, Mcafee ePolicy Orchestrator and Office 365 licenses.

• 

  Primeit

  May 2018 - Dec 2022

  It specialist

  Member of the Siemens Cloud Storage admin teamMain tasks:- 3rd Level support for Syncplicity.- Tenant administrator for Syncplicity.- Project management for new features of the service.- Service manager: Incident and Knowledge management.

• 

  Atos

  Jan 2023 - now

  Service manager