Experience

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  Caetano primary and secondary school

  Feb 2007 - Feb 2010

  Portuguese teacher
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  Promove college

  Aug 2008 - Sept 2009

  Teacher
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  Agata calvo latin languages

  Sept 2010 - Aug 2012

  European portuguese language teacher

  Teaching European Portuguese Language for business.

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  Lasc solidarity

  Jan 2011 - Aug 2012

  Brazilian portuguese teacher
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  Sandford language institute

  Sept 2011 - Aug 2012

  Brazilian portuguese teacher
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  Simultrans

  Sept 2011 - Aug 2012

  Reviewer and proofreader

  Reviewed translations to ensure that the terminology accurately reflected the contents of the glossary, the industry customs, and the expectations of the target customers. Proofreading of materials to ensure complete, correct, natural, and consistent translations.

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  All tasks

  Oct 2012 - May 2013

  Translator/proofreader
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  Alpha language consulting

  Nov 2012 - Jul 2013

  Translator

  Translation, reviewing and proofreading of materials and documents of diverse areas, such as tourism & hospitality, marketing, legal, medicine, tech, etc.

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  Booking.com

  Jul 2013 - Sept 2020

  Managed the commercial operations in Minas Gerais and Centro-Oeste regions and led the account manager and account executive teams.- Managed the expansion process in the region and created strategies to achieve sales targets.- Developed and delivered training, actively coached and mentored the team to assure professional development.- Monitored results and key indicators like revenue, booked and stayed bookings, product implementation and SLAs.- Successfully managed internal projects.- Coordinated and led the National Webinar Project to 1,200 partners. Goal: Increase their knowledge on company tools and resources to increase revenue and its implementation. It achieved an average satisfaction rate of 88%- Developed a training program for new hires in the commercial department that was adopted in most offices in Brazil, with high engagement and satisfaction rates. Show less Supported the strategy for hotel availability and pricing, as well as acquisition, within cities in Minas Gerais and Centro-Oeste.- Promoted the company’s brand and its online services to hotels though personal visitation and online meetings.- Created strategies for area coverage and overachieving sales quota.- Managed and delivered projects to train and empower partners (webinars).- Created and organized events and workshops to engage partners and strengthen business relationship.- Kept a close relationship with clients to provide support and advise on demand, availability, pricing, cancellations rates, competition;- Increased by 600% the adoption of two key products in less than a year in the Serra do Cipó region, through establishing a trust relationship with partners and offering high level account management. Show less Supported the business and operations in increasing its effectiveness through the proper use PT-BR language in both front-end and back-end, email marketing, sales, apps and so on.- Managed a team of +70 translators and quality monitors, providing regular feedback to ensure quality and consistency.- Aligned team’s goals with business objectives and plan/develop interdepartmental projects.- Developed and delivered trainings to educate stakeholders on how to work with the localization department and its benefits to partners.- Supported marketing strategy providing feedback for Social Media, on/offline channels.- Assisted with localization projects as data collection and analysis to optimize the effectiveness of the website and applications.- Liaised with stakeholders (especially commercial, credit control and customer service departments) to make content and translations locally relevant, with the appropriate tone of voice, and in line with those departments’ strategies.- Assisted with localization projects as data collection and analysis to optimize the effectiveness of the website, as well as A/B tests. and SEO.- Developed and maintained glossary and style guide.- Idealized global language quality-survey project exclusively for accommodation partners - first global initiative to start collecting data on how partners perceived copy in the Booking.com’s back end system.- Primary point of contact for the global Branding department in Brazil to ensure offline marketing campaigns had the appropriate tone of voice and appeal for the Brazilian public. - Implemented the first translation quality-check system for PT-BR Language Specialists. Show less

  • Senior Account Manager/Team Lead

    Oct 2019 - Sept 2020

  • Hotels Account Manager

    Mar 2016 - Sept 2019

  • Language/Localization Specialist

    Jul 2013 - Mar 2016
• 

  Take blip

  Jun 2021 - Aug 2021

  Account manager key account

  Managed a portfolio of strategic accounts, developing and implementing plans to maximize satisfaction and revenue growth;Identified and deeply understood customer needs and objectives to offer personalized solutions that added value to business;Built solid relationships with key stakeholders, including C-Level executives;Managed and collaborated with internal teams to ensure consistent delivery of high-quality solutions and services;Developed upsell and cross-sell strategies to expand company's presence within strategic accounts in a consistent and healthy manner;Closely monitored account performance, analyzing key metrics and identifying areas for improvement to ensure ongoing client success. Show less

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  Linkedin

  Sept 2021 - now

  Account director

  - Execute contract renewals that maximize contract value while protecting and enhancing the customer relationship - Own, drive and manage the renewal process for a high volume of customers - Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure - Identify new opportunities for growth to increase Share of Wallet with Linkedin´s Hiring and Learning solutions - Provide executive management with complete visibility to renewals and solicit executive involvement as required - Communicate risk clearly and take the lead in developing resolution strategies - Accurately maintain a quarterly forecast of renewals in my territory Show less