Experience

• 

  Ibm

  Dec 2001 - Jan 2013

  I led the seamless transition of two multi-million-dollar projects, managing the full project lifecycle from business development to steady-state delivery. I collaborated with cross-functional teams to define project milestones, ensure operational readiness, and oversee the hiring and IT infrastructure setup for successful go-lives. This role honed my ability to manage large-scale transitions and mitigate risks while driving operational excellence. I was pivotal in establishing a Center of Excellence for sales support in India, developing operational frameworks and implementing best practices to enhance service delivery. My initiatives in process optimization and automation led to $1.2M in productivity benefits, streamlining workflows and driving significant cost savings. - Managed teams responsible for writing papers by doing market research on voice, data service plans, launch of mobile handsets, study of competition etc - Did extensive research through surveys, questionnaires and prepared reports using statistical tools

  • Sr. Transitions & Project Manager

    Feb 2012 - Jan 2013

  • Sr. Transformation & Delivery Manager

    Apr 2009 - Feb 2012

  • Market Research & Business Analysis

    Dec 2001 - Mar 2009
• 

  Sp jain, mumbai

  Jan 2013 - Dec 2013

  Mba participant (regular mba at the campus)
• 

  Google

  Jan 2014 - now

  As the leader of product operations for YouTube TV, NFL Sunday Ticket, and other premium offerings, I have successfully driven the execution of multiple high-impact product launches. These launches have collectively contributed to over $10B in annual revenue. By integrating advanced AI/ML technologies like Supervised Fine-Tuning (SFT) and Reinforcement Learning through Human Feedback (RLHF), I have advanced YouTube’s large language model capabilities, significantly enhancing creator tools and product features. I also spearheaded the introduction of features like Highlights, Key Plays, and Multiview on YouTube TV, improving the viewer experience and driving engagement across sports and entertainment content. Additionally, my efforts in automating content accessibility using Gemini AI have not only improved platform accessibility but also delivered $8M in projected cost savings. Show less In this role, I led the offshoring of Ads performance and troubleshooting operations for Google’s large-scale clients. I optimized workflows and enhanced service capabilities to ensure seamless knowledge transfer across offshore teams, improving service levels globally. My work led to a 20% reduction in cost per contact by streamlining vendor management processes and adopting automation tools, which contributed to overall operational efficiency. I also oversaw 500+ third-party vendor contractors across two global partners, managing performance tracking and contract negotiations. Show less As the head of global ad review operations, I ensured policy compliance across billions of ads across multiple platforms, including Search, YouTube, and the Play Store. I led the review of up to 100M ads per week, overseeing 40+ language teams and refining moderation workflows to ensure compliance with evolving platform policies. I was instrumental in expanding the outsourcing of ad review operations, driving automation improvements and streamlining offshore processes, which resulted in increased efficiency and scalability. Show less

  • Global Head, Product Operations, YouTube

    Sept 2018 - now

  • Sr. Manager, Global Support, Google Ads

    Jul 2017 - Sept 2018

  • Global Manager | Trust & Safety | Google Ads

    Jan 2014 - Jun 2017