Sergio Rodríguez De Las Heras Peinado

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Greater Madrid Metropolitan Area

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Timeline
About me
Front Desk Manager
Education
- CESAE Business&Tourism School
  2019 - 2019
  Revenue Management Revenue Management
  o Analysis of the situation.o Determination of the Revenue Management Strategy.o Implementation of the strategy.o Monitoring and review of the Revenue Management System.o Hotel Distribution and Revenue Management.o Revenue managment Total.o Advanced Excel applied to Revenue Management.
- Universidad Antonio de Nebrija
  2018 - 2019
  Master of Business Administration - MBA + Expert in tourism business managmentent. Business Administration, Management and Operations
  o General Management of Tourism Companies.o Strategic marketing.o Financial accounting and corporate finance.o Business strategy.o Process analysis and operations management.o Human Resources and operations management.o Planning and management of tourist products and destinations.o Emerging tourist alternatives.o New trends in tourism marketing.o Sustainability and corporate social responsibility in tourism.
- CESAE Bussiness&Tourism School
  2019 - 2019
  Big Data y Business Analytics Big Data & Analytics
  o Data Analysis , techniques and models.o Digital Transformation.o Application and recommendations of Big Data in Tourism and Hotels.o Synergies Outside / Inside Revenue Management and Marketing for clients.o Outside / Inside Revenue Management and Markting Synergies for product and environment.o Big Data & IA Actions in Revenue Management and Digital Marketing.
- Universidad Nacional de Educación a Distancia - U.N.E.D
  2011 - 2017
  Degree in Tourism Tourism & Hospitality
Experience
- Ecohoteles
  May 2014 - Dec 2021
  o Deputising for and assisting the Line Manager to manage the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events.o To assist the Line Manager to manage sales and marketing, housekeeping, front desk (including all reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts.o To adhere to agreed budgets and maintain applicable quality standards and records.o Quality control of all aspects including hygiene and health and safety.o Revenue manegement.o Managing and training the concierge, night auditor and team of receptionists. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk.o Reservations, room planning, room allocation, sales and availability control.o Orders managment, prodution monitoring, electronic billing, debt collection and payments tracking, administration tasks. Show less
  - Front Desk Manager
    Jan 2017 - Dec 2021
  - Hotel Receptionist
    Jan 2015 - Dec 2016
  - Reception Assistant
    May 2014 - Dec 2014
- Meliá Hotels International
  Mar 2022 - now
  Front Desk Agent at Gran Meliá Fénix 5* LHW
Licenses & Certifications
- Marketing Digital
  Google Actívate
  Feb 2021
- Coaching: Desarrollo profesional estratégico
  Academyformacion
- Excel avanzado aplicado al Revenue Management
  CESAE Business&Tourism School
- Amadeus
  GDOCE
- Marketing Digital
  360 Hotel Management | Revenue Management