Loli Cummings

Experience

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  Lamont City Farm

  Oct 2005 - Oct 2005

  School Work Experience

  Worked as work experience week from school. Duties included: closely following instructions. Working alongside other team members from varying backgrounds. Manual labouring, cleaning out horses, sheep and small caged animals. Participating in feeding of all animals and rotation of animal environment as instructed.

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  Abbey Vets

  Jun 2007 - Jun 2007

  School Work Experience

  Worked as work experience at school, Mainly supervised experience, observing treatment of small domestic animals. Following instruction from vets and vet nurses.

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  Loreto Social Club

  Mar 2010 - Aug 2013

  Bar Staff

  Dealing with members of public, working both alone and as part of team. Working unsocial hours. General bar work and housekeeping duties. Awareness of licensing laws and health and safety aspects. When working alone, responsible for checking cash balance at start and end of shift, opening up and securing premises.

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  Amazon

  Dec 2010 - Jan 2011

  Warehouse Operator

  Following instructions, working quickly and efficiently. Following a shift pattern incorporating unsocial hours. Working alone to meet targets and ensuring quality of work.

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  University of Glasgow

  Feb 2012 - Apr 2012

  Student Ambassador

  Liaising with programme co-ordinator and other team members. Sharing information with prospective students orally, written and electronically, including answering queries via an online web chat. Ensuring a friendly, approachable, informative manner. Maintaining written record of attendees. Promote discussion among prospective students on various topics, ensuring programme of events was followed.

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  Debenhams

  Oct 2012 - Apr 2014

  Endless Aisle Assistant

  Identifying, sourcing and retrieving customers' online orders from shop floor or on site stockroom, packaging and correctly labelling orders for distribution. Working as part of a team, following instructions and also working on own initiative. Dealing with public enquiries. Maintaining accurate handwritten and electronic records. Following shift pattern.

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  Scottish Fire and Rescue Service

  Apr 2014 - Dec 2015

  Firefighter (Control)

  Providing support to emergency callers, gathering information to determine the appropriate response, mobilising the correct resources to the incident and monitoring to make sure enough resources are available to provide an efficient service. Liaising with operational firefighters on the fireground through use of telephones and radio messages to provide appropriate resources for incidents. Answering telephone calls from internal and external agencies on a number of matters regarding the SFRS and dealing with them accordingly. Show less

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  Rev's Nursery

  Jun 2016 - Sept 2016

  Farm Hand

  Pruning vines, sorting vines by size, strapping and preparing vines for sale to growers, planting new vines, working both on own initiative and as part of a team, following verbal instructions, supervising other workers and delegating tasks, working to targets, working under pressure, operating heavy machinery including quad bikes, tractors and forklifts, taking responsibility for transporting other colleagues to work.

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  Henrietta's Chicken Shop

  Mar 2017 - Sept 2017

  Front Of House

  Taking in-house and takeway orders from members of the public and presenting a polite and approachable manner, operating till system and Deliveroo and Uber takeaway systems, cash handling, serving food and drinks to restaurant customers, including serving alcohol, maintaining clean working environment, clearing and preparing tables for customers, polishing cutlery and glassware, working as part of a team and also under own initiative, often in a busy high pressure situation, following shift pattern, responsible for closing and securing premises and writing end of shift report. Show less

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  Johnny Fontane's Bar and Restaurant

  Oct 2017 - Dec 2017

  Front Of House

  Presenting friendly, polite and approachable manner to members of the public; working both as part of a team and under own initiative, often under a busy high pressure situation; maintaining clean and safe working environment with awareness of health and safety and licensing laws. Taking food and drinks orders at table, serving food and drinks, dealing with cash and card payments, general housekeeping.

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  Cunningham Lindsey

  Jan 2018 - Apr 2018

  Customer Service Representative

  Answering incoming calls from members of public, and other agencies involved in insurance claims, and dealing with information accordingly. Using computer system to review electronic files, record details of calls and progress claims. Managing electronic and written data accurately. Working as part of a team, and also working on own initiative, often in a high pressure situation; presenting friendly, polite and approachable manner to all callers.

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  Cigna Healthcare

  Apr 2018 - Feb 2019

  Data Entry Associate

  Receiving and processing claims for expatriate medical and dental insurance bills, by both mail and email. Organising and distributing these documents to the appropriate local and international offices. Using recognised electronic systems and designated computer programs to process Greenock claims and upload these in preparation for the next team. Managing electronic and written data accurately. Working as part of a team, and using own initiative to organise own workload and solve problems should they arise. Regular use of office equipment, i.e. printer, scanner, desktop computer. Working within organisational guidelines and policies. Show less

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  Mezcal Glasgow

  Oct 2019 - Aug 2020

  Front Of House

  Presenting friendly, polite and approachable manner to members of the public; working both as part of a team and under own initiative, often under a busy high pressure situation; maintaining clean and safe working environment with awareness of health and safety and licensing laws. Taking food and drinks orders at table, serving food and drinks, dealing with cash and card payments, general housekeeping.

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  PalFish

  Jan 2020 - Jul 2020

  English Second Language Teacher

  Working from home teaching English as a foreign language to Chinese and other non-native speakers of all ages. Following assigned lesson plans and using my own initiative to build on the recommended curriculum. Taking responsibility for my own work schedule, I create my own lessons. Presenting friendly, polite and patient manner to members of the public, I offer a professional, encouraging and welcoming online learning environment.

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  Colinton Cattery

  Aug 2020 - Feb 2022

  Cattery Assistant

  Providing an excellent level of care to domestic cats of all breeds and ages, ensuring they have a comfortable living environment whilst owners are on holiday or otherwise unavailable. Cleaning of all areas of the cattery ensuring adherance to Health and Safety (DEFRA) and welfare standards. Dealing with customers from a variety of backgrounds and maintaining a high standard of customer service. Answering phone calls and emails from customers in a professional manner.

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  Energy Saving Trust

  Feb 2022 - Feb 2024

  Delivery of grant funds, including managing electronic data accurately to provide timely reporting and monitoring. Liaising with services delivery team to ensure applications and claims are processed accurately and in a timely manner. Building and managing successful relationships with internal and external stakeholders to ensure success of the funds. Ensuring all documents, guidance and other information relating to the fund are accurate and up to date. Ensuring the funds are promoted to target audiences and key messaging is communicated through various channels. Shaping and developing ideas for future programmes, as well as assessing existing schemes to identify areas for improvement. Handling complaints from applicants in a timely and professional manner. Show less Using recognised electronic systems and designated computer programs to process and approve applications and claims for the Low Emission Zone schemes and Mobility and Scrappage scheme, and prepare payments to be issued. Dealing with customers from a variety of backgrounds and maintaining a high standard of customer service, both by phone and by email. Handling complaints from customers in a timely and professional manner. Working remotely, both as part of a team and using own initiative to organise my workload and that of my team. Managing electronic data accurately. Working within organisational guidelines and policies. Line managing direct reports, carrying out progress meetings and supporting staff members with all aspects of work. Show less Using recognised electronic systems and designated computer programs to process applications and claims for the Low Emission Zone Support Fund and Retrofit schemes. Dealing with customers from a variety of backgrounds and maintaining a high standard of customer service. Answering phone calls and emails from customers in a professional manner. Working remotely, both as part of a team and using own initiative to organise own workload. Managing electronic data accurately. Working within organisational guidelines and policies. Show less

  • Assistant Programme Manager

    Oct 2023 - Feb 2024

  • Assistant Delivery Manager

    Dec 2022 - Oct 2023

  • Project Delivery Assistant

    Feb 2022 - Dec 2022