Marice Joy Shenttel Saguid

Experience

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  Zenshin Systems Corporation

  Mar 2010 - May 2010

  HR Assistant (OJT)

  Assists the payroll function by performing entry level payroll processes through the completion of data entry of time sheet information, filing and maintaining both hard and electronic copies of time sheets. Assists with the generation and entry of new hire and termination transactions as required. Has responsibility for payroll transactions during HR Coordinators absence;Monitors the HR Hotline phone and emails and responds to or forwards questions as appropriate. Follows up to ensure all queries are responded to in a timely manner; Maintains all HR documentation changes/amendments and updates. Advise employees as appropriate in order to resolve queries on same.Performs other related duties as assigned. Show less

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  Philippine Mental Health Association

  Jun 2010 - Jul 2010

  Researcher and Psychological Test Administrator (OJT)

  - Administering Psychological Test to measure unobserved constructs of Patients;- Provides assistance to Clinical Psychologist and Nurses;- Conduct Research Analysis;

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  Du

  Aug 2011 - May 2022

   Adhering to the Escalations process for end to end handling of complaints addressed to du; Troubleshoot with customer as part of second-level escalation to resolve customer issue; Use specific Customer Care skills and knowledge to fast-track escalated issues, ensuring resolution in a professional and timely manner; To build effective relationships with internal/external customers across the organization to gain support and commitment on the Customer Relations SLA; To identify and meet the needs and expectations of customers through the application of skills and knowledge, delivering exceptional customer service – the jobholder is required to be able to answer any customer query regarding to du products and services; To continually develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes necessary to carry out the role and to achieve accreditation in relevant business skills; Self-starter – ability to manage workloads and resolve customer issues using own initiative; To ensure that policies and procedures are adhered to, including compliance to Contact Centre Policies and Procedures, financial policies and procedures, etc; To provide accurate reporting of the escalations and ensure timely update of the main reporting tool allocated for the cases; Contribution to team success – Actively participating as a member of a team to move the team toward the completion of goals; To identify and meet the needs and expectations of customers through the application of skills and knowledge acquired for the role and deliver exceptional customer service. Show less

  • Service Manager

    Jun 2018 - May 2022

  • Business Analyst

    Sept 2016 - May 2018

  • Business Associate

    Sept 2013 - Aug 2016

  • Business Consultant

    Aug 2011 - Aug 2013
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  Foodics

  May 2022 - Jun 2023

  • Account Manager

    May 2022 - Jun 2023

  • Customer Success Specialist

    May 2022 - Jan 2023
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  Summit Financial Group NZ

  Mar 2023 - now

  Financial Adviser Support