Charles Lloyd

Experience

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  Various

  Oct 1997 - Aug 2002

  Various Consulting, IT Technical, Network & Call Centre Roles

  Senior Network Specialist| JAC Asia Pacific 2001 to 2002IT Consultant| Odebrecht Oil & Gas, UK 1999 to 2000International & Emergency Operator| British Telecom, UK 1997 to 1999Promotion Support| British Airways, UK 1997 to 1999

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  Avery Dennison

  Jan 2001 - Mar 2007

  Senior Network Specialist & IT Site Lead

  Following the acquisition of JAC by Avery Dennison in 2001, I was retained in an IT leadership role to manage all non-MRP related systems across ANZ divisions. Supporting 125 users and a 24/7 manufacturing operation, I led the 2nd and 3rd line support IT Helpdesk, ensuring that my team delivered maximum uptime, availability and functionality. During this tenure, I also led comprehensive IT gap analysis, integration and migration projects and owned relationships with IT equipment and service vendors. Key projects and achievements include:• Eliminated a significant database annual fee and increased performance through a solution using and adjusting existing technology;• Supported SOX implementation as IT Lead, developing controls that ensured 100% system compliance in 6 consecutive audits;• Restored the Distribution Centre ICT systems within 2 weeks of a major Brisbane factory fire, working with vendors to recover hard drives and legacy software. Show less

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  Grey Lightning Solutions

  Nov 2001 - now

  Director

  An entrepreneurial venture maintained as a personal wealth management platform, Grey Lightning Solutions combines mathematics, technology and FX trading to maximise investment return. • Designed and built an automated FX trading system to undertake economic analysis and inform trading plans.

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  Salmat

  Apr 2007 - Oct 2009

  Infrastructure Engineer

  Transitioned to an IT business enablement role following the acquisition of SalesForce Australia by Salmat, I delivered, maintained and enhanced the technology environment (Active Directory, SQL, Citrix and VMware). Partnering with colleagues, I planned, costed and secured approval for technology enhancements to maximise uptime across client engagements. I worked with and led projects across a team of 6 across infrastructure and issue management, leading the maintenance of 200 production servers in 4 domains and the ongoing deployment of customer centric service solutions. • Delivered the virtualisation of the Asia business unit for 25% of the expected cost, being one of three engineers to implement a system using VMware with Citrix integration to deliver 40x speed at equal cost;• Built the IT infrastructure in Kuala Lumpur remotely in just 6 weeks, meeting all availability targets;• Developed professional strength and resilience in the execution of an extensive improvement agenda. Show less

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  Haileybury

  Nov 2009 - Dec 2016

  IT Manager (Head of IT)

  Appointed initially as Deputy to support a major IT infrastructure replacement project within Australia’s largest independent school, I was promoted to lead ongoing IT strategy and operations in a 600-staff environment. Responsible for driving a culture shift to establish a customer centred team united by a focus on lifting student and staff outcomes, I managed a multimillion-dollar budget and chaired the IT Steering Committee. Leading an IT team and multiple vendors across various infrastructure, network and application improvement projects, I drove the modernisation, optimisation and digital/cloud enablement of the IT environment for the school.• Delivered a multimillion-dollar infrastructure refit across 3 campuses in partnership with Deloitte in just 3 months, continuing to lead ongoing technology transformation, automation and digitisation;• Implemented AARNET with Office 365 at the right time for the organisation, realising multimillion-dollar cost savings while also increasing Wi-Fi bandwidth by 30x and personal storage by 100x;• Supported international expansion, leading the best practice infrastructure build for a campus in Beijing. Show less

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  Harbour IT

  Aug 2017 - now

  Service Delivery Manager

  Responsible for managing the delivery of IT services and initiatives for clients across multiple industries. I establish and build on productive relationships by drawing extensive experiences, a broad suite of qualifications and simply enjoying the company of great customers and colleagues. Always deepening my understanding of the client’s environment, I identify and interpret arising needs and risks which in turn require collaborative efforts with relevant technical teams to deliver. Practicing HIT's established ITIL based framework, forming valued partnerships and adapting to client strategical and operational needs has resulted in rewarding customer retention. • Enhanced service delivery experience by reducing issue volumes up to 80% and improving delivery time-frames by 50%. • Matured decision support by designing and delivering live reporting for incidents and request items. • Attracted governance investment by Identifying and intervening in mission critical third-party risk. Show less