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Shalini Muthu

Shalini muthu

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location of Shalini MuthuUnited Kingdom
Phone number of Shalini Muthu+91 xxxx xxxxx
Followers of Shalini Muthu88 followers

  • Timeline

    Apr 2003 - Jun 2004

    Customer Care

    Daily Life Retail
    Jul 2004 - Mar 2010

    Business Process Analyst

    HP
    Current Company
    Oct 2022 - now

    Procure to Pay Consultant

    Compass Group
    United Kingdom

  • About me

    Business Analyst

  • Education

    • University of madras

      -
      Bachelor of science (bsc) computer science

    • University of madras

      -
      Master of business administration (m.b.a.) human resources management/personnel administration, general

  • Experience

    • Daily life retail

      Apr 2003 - Jun 2004
      Customer care

    • Hp

      Jul 2004 - Mar 2010
      Business process analyst

      Handle Process implementation of Siebel across all the EMEA countriesWas an Operational Focal Point (Load balancing, TAT, and Performance Optimisation)Process Trainer for SAP, Siebel, CSIF and refresher trainingsPart of Kaizen implementation teamHandling CAPA (handling customer rejections, corrections and performance)Part of Germany Process Optimization ProjectResponsible for handling the new scopes in the processResponsible to handle customer escalations (EMEA/MENA Region)Responsible for the ISO & Charisma Documentation and audits (Internal and External)Record Management in charms as per the Global Record Management (GRM) Policy Show less

    • Compass group

      Oct 2022 - now

      • Procure to Pay Consultant

        Feb 2025 - now

      • Business Analyst

        Oct 2022 - Jan 2025

  • Licenses & Certifications

    • Green belt certified

      Hp