Experience

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  Nationwide insurance

  Oct 2011 - Jul 2012

  Office assistant

  Performed duties such as: filing papers, book keeping, taking the deposit to the bank, light house keeping, creating lists and labels on Microsoft Excel and Microsoft Word, faxing, answering phones, and photographing properties.

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  Nanny

  Jan 2014 - Mar 2014

  Childcare provider

  Cared for two children ages 6 and 8. Provided transportation, assistance with homework, light housework, and meal prep.

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  The davis community

  Aug 2014 - May 2016

  Elderly companion

  Provided companionship to an older adult with dementia. Developed and supervised activities to sustain and improve the individual's physical, mental, and emotional health.

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  New hanover county senior resource center

  Aug 2015 - May 2016

  Social worker

  Conducted in-home assessments on clients age 65 or older for the Home Delivered Meals Program and Caregiver Respite Program. These assessments used a DAAS 101 form to determine clients' eligibility for the programs. Entered client data and updated existing information on agency database (ServTracker). Compiled a list of local resources for seniors into an online resource manual, which is now available to the public through the agency website.

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  The center for volunteer caregiving

  Jun 2016 - May 2017

  Social worker

  Conducted in-home assessments on clients age 65+ or disabled adults age 18+ for Caregiver Respite Services. These assessments used a DAAS 101 form in combination with other agency forms to determine clients' eligibility for the program. Matched and assigned appropriate volunteers to care receivers.

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  Underground printing

  Oct 2016 - Jun 2017

  Sales associate

  Prepared sales contracts and accepted payment through cash and credit transactions. Assisted in display of merchandise. Provided advice to customers regarding particular products or services. Responsible for independently opening and closing the store.

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  Family & nursing care

  Jul 2017 - Nov 2019

  Client services manager

  -Independently managed client caseload to serve client’s care needs -Collaborated and strategized with various internal departments to solve issues related to client care-Communicated with sales team to visit clients in the hospital; jointly assisted with client’s smooth transition to home, rehab, assisted living facility, or other community-Scheduled home visits with clients to evaluate safety of home environment, and to deepen and grow the current status of the relationship with the client, family, or professional-Fostered and maintained healthy professional relationships for the assigned VIP accounts -Collected feedback from professionals involved with each client to ensure a comprehensive approach to meeting the client’s needs-Offered client and family information and community resources personalized to their needs-Provided exceptional customer service to clients, families, and community professionals-Ensured delivery of services to exceed expectations and facilitate increased client retention-Completed new intakes for new and resumed clients -Scheduled new clients for a start of care visit to handle payroll enrollment forms Show less

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  New hanover county senior resource center

  Nov 2019 - now

  Social worker

  • Oversees the Family Caregiver Support Respite Program• Facilitates a monthly caregiver support group • Conducts assessments and reassessments for the Home Delivered Meals program • Provides information, referrals, and counseling services• Certified Options Counselor • Certified Positive Approach to Care Consultant (Teepa Snow)