Experience

• 

  Mcdonald's corporation

  Jun 2006 - Jan 2009

  Team member

  Customer serviceCook Product replenishment. Training of new staff

• 

  King of discounts

  Jun 2009 - Jul 2013

  Senior team member

  Customer service and sales, working for their Little Toy Box division.Managing complex inquiries, escalated complaints and technical information about products. Adhering to sales targets set by the Team Leader at the beginning of each shift. High volume cash handling and reconciling evening sales. Assisting with promotional campaigns, peak season sales and high volume customer traffic.Specialised in the sales, repair and technical assistance for remote control and hobby items.Managed staff and all store operations when Team Leader was not on dutyGeneral customer service and sales inquiries within their grocery division.Providing professional and efficient customer service.Handling customer complaints and dealing with escalated complaints from junior members. Show less

• 

  Sevenhills rsl club

  Dec 2009 - Dec 2011

  Bartender and poker machine attendent

  Serving a variety of customers at a time with multiple different orders.Conducting payouts and machine maintenance while being monitored against a time management systemTraining of new staff undertaking new responsibilities within the clubBeing responsible for cash management at the beginning and end of shifts.

• 

  Nrma motoring & services

  Jan 2012 - Jul 2013

  Ict administrator and procurement officer

  Supporting the High level IT management and staff members on a day to day basis with all administrative tasks (Mail, invoicing, Stationary).Developing, maintaining, mapping and practicing group wide procurement/provisioning policy and procedure.Maintaining Telco billing and reporting procedure, via online portals from multiple vendors.Managing key stakeholders including vendors, business unit customers, and high level management.Use of Accounting system for the raising of Purchase orders, paying invoices and reporting.Adhering to strict SLA’s.Creating handover documents and training for staff undertaking new responsibilities.Providing feedback to the business via participation in walk throughs and UAT test environmentsData cleansingInvolved in projects Telecommunication transition from Telstra to Optus. Writing fy2014 business plan for finance and ICT. GFS – Group finance system overhaul. Show less

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  Macquarie university

  Jul 2013 - Jan 2014

  Digital workflow on-boarding technician (contractual)

  Working on the roll out and development of TRUTH - Macquarie Universities Enterprise Content Management System .Developing and editing business and functional requirements for TRUTH records management module.Liaising with the product management, product developers, customers.Hardware roll out.Hardware troubleshooting.On-boarding teams onto a digital workflow system.On/offsite Training and support.Product Walkthrough'sMapping Physical/Software processes.Regression and UAT testing.TRIM decommissioning and data migration. Show less

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  Red book connect

  Feb 2014 - Jul 2014

  Functional consultant

  Set up and Configuration of Macromatix (restaurant management SAAS product) for multiple customers at the one time.Adhering to customer specific requirements.Compiling documentation.Knowledge transfer and 'think tanks'.Importing and maintaining customer data via windows servers and SQL databases.Hardware configurationOnsite training and support.Configuration troubleshootingData CleansingTesting of POS interaction with Macromatix.Liaising with product management, developers, project management.Progress updates with customers.Remote updates of services.Internal business process design/mapping.External customer workflow mapping Show less

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  Kennards hire

  Sept 2014 - Jun 2015

  It officer (casual)

  Front line IT remote and onsite support across all Kennards Branches. Including mobile, PC, thin - client and Eftpos, With calls and users of a varying nature.Building PC's, configuring servers and routers.Adhering to strict SLA's .Management and creation of regular reports to operations team concerning help desk call and job figures.Data cleansing and entry. Liaising with high level internal and external stake holders.

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  Zip co limited

  Jun 2015 - Dec 2020

  Utilise a mix of inbound and outbound sales techniques to acquire new merchants.Negotiating product offering and price.Collecting merchant data for due diligence and compliance.zipMoney system configuration and onboarding for in store and offline platforms.Conducting user testing before migrating to a production environment.Providing system training remotely and onsite for customers.Conduct system and operational troubleshooting with SMB's.Providing ongoing system feedback to improve the zipMoney technology ecosystem.Design, creation, cataloguing and providing digital marketing collateral for merchant websites.Account management of clients once live to improve performanceReview KPIs regularly.Developing of new strategies to drive more sales (EDMs, Facebook, different banners and designs on their site).Providing weekly/mthly performance reports to the merchants Show less

  • Zip Business Product Manager

    Aug 2019 - Dec 2020

  • Partner Product Manager

    Mar 2017 - Aug 2019

  • Lead Sales Engineer

    Jun 2015 - Apr 2017
• 

  The dancing bear co

  Sept 2020 - now

  The Dancing Bear is a Boutique Bar located in Wentworth Point approximately 19km away from the Sydney CBD. We specialise in experiential cocktails, customer service and very chill vibes!

  • Owner

    Dec 2021 - now

  • Owner

    Sept 2020 - now
• 

  Bahsa mezza and bar

  Nov 2021 - Feb 2024

  Owner

  Bringing you traditional Lebanese cuisine is a refined casual rooftop setting. Big screen TVs, Tap Beer and a curated wine list, what's not to love.

• 

  Zip co

  Nov 2023 - now

  Product manager