Experience

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  Kbq real barbeque

  Sept 2007 - Dec 2016

  Front of house manager / assistant general manager

  - Managed highly successful restaurant and catering business- Responsible for overall operation of restaurant including management of 25 employees, ordering, banking, customer service and top-line sales- Co-created and implemented employee handbook, process and procedures manuals.- Facilitated and led training for front and back of house staff. - Recruited and managed more than 100 event staff for The Smithsonian Institute’s annual Folklife Festival and Freedom Sounds Festival commemorating the opening of the African-American Museum of History and Culture. Show less

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  Victoria's secret

  Mar 2013 - now

  Tap supervisor / sales and support generalist

  - Supervise and coach associates on the sales floor to ensure that daily sales and credit goals were met; coaching includes informing the team on current daily promotions, best practices for bra measurements, new product education for clothing and beauty, opening customer credit cards, and shrink prevention.- Process incoming inventory following company standards, maintain a fully stocked sales floor and organized stockroom to maximize hourly, daily, and monthly sales.- Ensure that all promotional and marketing materials are up to date and properly displayed, as well as maintaining current floor plan, continually receiving excellent marks during visits from District Managers.- Assist manager with banking, scheduling, and floor plan creation. Show less

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  Brivo

  Jun 2017 - Jan 2021

  Sales orders manager

  - Co-created and led the Sales Orders team by supervising daily operations, continued process and product coaching, resulting in 2000 orders processed a month with a collective error rate of less than 2% and a call handle rate of 90%- Assisted newly acquired company with integrating ordering process into Netsuite, as well as trained all incoming staff. - Provided in-person and virtual training on product ordering to field sales and accounting teams as well as dealer partners. - Assisted with design and flow of Brivo’s online store as well as processes for maintaining up to date stock notices for customers. - Reconciled monthly inventory, shipping reports and invoices with Logistics and Accounting teams. Show less