
Timeline
About me
Technical Customer Support Representative @ Toluna Corporate | B2B Communication
Education

Politehnica university of timisoara
2016 - 2018Master's degree communication and media studies• Member of the student organization League AC, 2016• Consistent Dean's Lister, 2016-2018

Universitatea de vest din timișoara
2013 - 2016Bachelor of communication in advertising public relations/image managementActivities and Societies: OSUT Timișoara, ASPFC, AIESEC • Member and PR manger in AIESEC ONG, 2014-2015• Leader of my class specialization, 2013-2016• Valedictorian for my specialization, 2016
Experience

Oriflame cosmetics
Dec 2012 - May 2014Managing as a leader a team of 15 consultants Selling the company products
Sales Consultant
Sept 2013 - May 2014Consultant
Dec 2012 - Sept 2013

Aiesec in romania
Oct 2014 - Jun 2015• Managed social media accounts• Created social media graphics for posting• Managed the team of communication department• Participated at conferences• Represented the image on AIESEC Timisoara together with the Marketing Vice-president • Managed the Facebook page of AIESEC Timisoara• Collaborated with local media in order to promote the campaigns• Promoted the ongoing projects, internships and campaigns• Created graphic design materials
PR Manager
Mar 2015 - Jun 2015Marketing Intern
Oct 2014 - Jun 2015

Herblife distributor
Oct 2015 - Oct 2016Consultant• I have offered the customers a possibility to a healthy way of life through the products and activities that I have sold and conducted at Herbalife• Promoted the products and events on social media

Optiblu romania
Oct 2016 - Jan 2017Sales consultant
Raiffeisen bank romania
Jan 2017 - Oct 2017Banker• Offered consultancy to the customers and sold the bank's products to individual clients and legal entities.• Prepared daily, weekly and monthly reports•I have conducted trainings and offered support for my new colleagues

Bcr
Oct 2017 - Mar 2020Banker• Offered consultancy to the customers and sold the bank's products to individual clients and legal entities• Prepared daily, weekly and monthly reports• I have participate to different conferences and I was a member ofLED(league of digital experts) 2019-2020• I have conducted trainings and offered support for my new colleagues 2018-2019

Dynata
Mar 2020 - Mar 2022Project manager• Managing market research projects of different complexity and delivering quality market research results for clients• Effectively communicate with other teams and offering consultancy on the projects for best user experience, also offering/making changes as and when necessary• Monitoring the field progress, problem solving, identification and implementing of solutions

Toluna corporate
Mar 2022 - Feb 2024Technical customer support representativeAs a Technical Customer Support Representative at Toluna Corporate, I offer support for the DIY and ADIY survey platforms in regards to scripting surveys, testing features, launching projects, sampling, or creating data reports. With over three years of experience in managing market research projects of different complexity and delivering quality results for clients, I have developed strong skills in business-to-business communication, problem-solving, and attention to detail.My mission is to provide the best user experience for the clients and collaborate with other teams for complex requests, such as full service, survey scripting, updates and management, project launches, etc. I also participate in training/testing sessions whenever a feature launch takes place and offer quality/efficiency feedback or evaluate the necessity of a future fix/enhancement. Additionally, I analyze and update documentation guides to identify solutions and, upon request, share them with clients. I am passionate about learning new things every day and applying them to my work. Show less
Licenses & Certifications

Commercial driver license (cdl)
Auto tviJul 2020- View certificate

Creating positive conversations with challenging customers
LinkedinDec 2023 - View certificate
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Ef set english certificate 71/100 (c2 proficient)
Ef standard english test (ef set)Jun 2024 - View certificate

Zendesk customer service professional certificate
ZendeskDec 2023 
Professional qualification of insurance intermediaries
Isf - institutul de studii financiareApr 2019- View certificate

Customer service: problem-solving and troubleshooting
LinkedinDec 2023 - View certificate

Brainstorming tools
LinkedinDec 2023 - View certificate

Building rapport with customers
LinkedinDec 2023 - View certificate

Customer service foundations
LinkedinDec 2023 - View certificate

Serving customers using social media
LinkedinDec 2023 - View certificate

Customer service: handling abusive customers
LinkedinDec 2023 - View certificate

Writing emails for non-native english speakers
LinkedinNov 2023
Honors & Awards
- Awarded to Bianca BălescuValedictorian - Jul 2016
Volunteer Experience
Marketing intern
Issued by AIESEC in Romania on Oct 2014
Associated with Bianca Bălescu
Languages
- enEnglish
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