Bianca Bălescu

Bianca bălescu

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location of Bianca BălescuTimisoara Metropolitan Area
Phone number of Bianca Bălescu+91 xxxx xxxxx
Followers of Bianca Bălescu613 followers
  • Timeline

    Dec 2012 - May 2014

    Sales Consultant

    Oriflame Cosmetics
    Timis County, Romania
    Oct 2014 - Jun 2015

    PR Manager

    AIESEC in Romania
    Timis County, Romania
    Oct 2015 - Oct 2016

    Consultant

    Herblife Distributor
    Oct 2016 - Jan 2017

    Sales Consultant

    OPTIblu Romania
    Jan 2017 - Oct 2017

    Banker

    Raiffeisen Bank Romania
    Oct 2017 - Mar 2020

    Banker

    BCR
    Mar 2020 - Mar 2022

    Project Manager

    Dynata
    Current Company
    Mar 2022 - Feb 2024

    Technical Customer Support Representative

    Toluna Corporate
  • About me

    Technical Customer Support Representative @ Toluna Corporate | B2B Communication

  • Education

    • Politehnica university of timisoara

      2016 - 2018
      Master's degree communication and media studies

      • Member of the student organization League AC, 2016• Consistent Dean's Lister, 2016-2018

    • Universitatea de vest din timișoara

      2013 - 2016
      Bachelor of communication in advertising public relations/image management

      Activities and Societies: OSUT Timișoara, ASPFC, AIESEC • Member and PR manger in AIESEC ONG, 2014-2015• Leader of my class specialization, 2013-2016• Valedictorian for my specialization, 2016

  • Experience

    • Oriflame cosmetics

      Dec 2012 - May 2014

      Managing as a leader a team of 15 consultants Selling the company products

      • Sales Consultant

        Sept 2013 - May 2014
      • Consultant

        Dec 2012 - Sept 2013
    • Aiesec in romania

      Oct 2014 - Jun 2015

      • Managed social media accounts• Created social media graphics for posting• Managed the team of communication department• Participated at conferences• Represented the image on AIESEC Timisoara together with the Marketing Vice-president • Managed the Facebook page of AIESEC Timisoara• Collaborated with local media in order to promote the campaigns• Promoted the ongoing projects, internships and campaigns• Created graphic design materials

      • PR Manager

        Mar 2015 - Jun 2015
      • Marketing Intern

        Oct 2014 - Jun 2015
    • Herblife distributor

      Oct 2015 - Oct 2016
      Consultant

      • I have offered the customers a possibility to a healthy way of life through the products and activities that I have sold and conducted at Herbalife• Promoted the products and events on social media

    • Optiblu romania

      Oct 2016 - Jan 2017
      Sales consultant
    • Raiffeisen bank romania

      Jan 2017 - Oct 2017
      Banker

      • Offered consultancy to the customers and sold the bank's products to individual clients and legal entities.• Prepared daily, weekly and monthly reports•I have conducted trainings and offered support for my new colleagues

    • Bcr

      Oct 2017 - Mar 2020
      Banker

      • Offered consultancy to the customers and sold the bank's products to individual clients and legal entities• Prepared daily, weekly and monthly reports• I have participate to different conferences and I was a member ofLED(league of digital experts) 2019-2020• I have conducted trainings and offered support for my new colleagues 2018-2019

    • Dynata

      Mar 2020 - Mar 2022
      Project manager

      • Managing market research projects of different complexity and delivering quality market research results for clients• Effectively communicate with other teams and offering consultancy on the projects for best user experience, also offering/making changes as and when necessary• Monitoring the field progress, problem solving, identification and implementing of solutions

    • Toluna corporate

      Mar 2022 - Feb 2024
      Technical customer support representative

      As a Technical Customer Support Representative at Toluna Corporate, I offer support for the DIY and ADIY survey platforms in regards to scripting surveys, testing features, launching projects, sampling, or creating data reports. With over three years of experience in managing market research projects of different complexity and delivering quality results for clients, I have developed strong skills in business-to-business communication, problem-solving, and attention to detail.My mission is to provide the best user experience for the clients and collaborate with other teams for complex requests, such as full service, survey scripting, updates and management, project launches, etc. I also participate in training/testing sessions whenever a feature launch takes place and offer quality/efficiency feedback or evaluate the necessity of a future fix/enhancement. Additionally, I analyze and update documentation guides to identify solutions and, upon request, share them with clients. I am passionate about learning new things every day and applying them to my work. Show less

  • Licenses & Certifications

    • Commercial driver license (cdl)

      Auto tvi
      Jul 2020
    • Creating positive conversations with challenging customers

      Linkedin
      Dec 2023
      View certificate certificate
    • Ef set english certificate 71/100 (c2 proficient)

      Ef standard english test (ef set)
      Jun 2024
      View certificate certificate
    • Zendesk customer service professional certificate

      Zendesk
      Dec 2023
      View certificate certificate
    • Professional qualification of insurance intermediaries

      Isf - institutul de studii financiare
      Apr 2019
    • Customer service: problem-solving and troubleshooting

      Linkedin
      Dec 2023
      View certificate certificate
    • Brainstorming tools

      Linkedin
      Dec 2023
      View certificate certificate
    • Building rapport with customers

      Linkedin
      Dec 2023
      View certificate certificate
    • Customer service foundations

      Linkedin
      Dec 2023
      View certificate certificate
    • Serving customers using social media

      Linkedin
      Dec 2023
      View certificate certificate
    • Customer service: handling abusive customers

      Linkedin
      Dec 2023
      View certificate certificate
    • Writing emails for non-native english speakers

      Linkedin
      Nov 2023
      View certificate certificate
  • Honors & Awards

    • Awarded to Bianca Bălescu
      Valedictorian - Jul 2016
  • Volunteer Experience

    • Marketing intern

      Issued by AIESEC in Romania on Oct 2014
      AIESEC in RomaniaAssociated with Bianca Bălescu