Experience

• 

  Raya

  Jul 2022 - Jan 2023

  It specialist

  - Install and update company software and hardware as needed- offer technical support to company staff and troubleshoot computer problem- Review diagnostics and assess the functionality and efficiency of system- Conduct troubleshooting to resolve IT-related and application issues for 1200+ users

• 

  Techno kids & techno future

  Jan 2023 - Jul 2023

  Instructure

  •I was working on explaining programming courses to students from the age of 8 to 18 years to qualifyfor•international competitions inside and outside Egypt

• 

  Gharbia company

  Aug 2023 - Mar 2024

  It specialist

  - Administer all aspects of active directory group policy such as creating and managing end-useraccounts using active directory- Conduct troubleshooting to resolve IT-related and application issues for 50+ users- Led infrastructure projects to install and upgrade cloud storage and remote access, resulting in 80%decrease in unplanned downtime.- Provided day-to-day technical support, assisting staff with resolving access and server issues.- Program experiences MikroTik

• 

  Kemet corporation

  Apr 2024 - now

  Network engineer

  - Conduct troubleshooting to resolve IT-related and application issues for 1000+ users- Install Autodesk (Auto cad , Revit , Civil , Infrawork , Navis )- Follow up on solving problems Auto desk- Provided day-to-day technical support, assisting staff with resolving access and server issues.- Created, updated and adhered to procedural documents.