Experience

• 

  Internet solutions

  Jul 2009 - Sept 2012

  Network support engineer

  Responded to phone, emails, or any means of customer contact queries within the goals and objectives of the company.Documented all calls with regards to Customer queries accurately on CRM i.e., Siebel.Owned and followed up on cases logged by the client on CRM regarding technical issues and ensure that all client problems, complaints, etc. are appropriately prioritized, followed through, and resolved.Assisted with additional tasks such as LAN/WAN Support, client on-site support, and work in shifts when asked to.Promoted teamwork and Global Service Center success.Sustained the right level of all customer interactions by any appropriate means of contact and provide up-to-date and agreed-on updates to customers within specified timelines.Implemented routing protocols: OSPF, EIGRP, BGP, I”Layer2 switching, VLANs, Inter VLAN routing, and multi-protocol layer switching (MPLS)Implemented end-to-end QoS in LANs, WANs, and MPLS VPN.Provided technical support for fixed data customers to solve escalated customer technical queries within SLA and perform root cause analysis of all reported incidents of Wimax and Fiber. Show less

• 

  Vodacom

  Sept 2012 - Apr 2023

  Network engineer/implementation engineer

  Configures and troubleshoots core IPT traffic, failover, load balancing, traffic engineering, and routes advertisements.Configures IPSEC VPN. Provides Vodacom customers solutions.Assists Solution Architect team on technical requirements.Attends solutions kick-off meetings with customers and assists in clarification of technical matters.Assists customers with any post-solution implementation challenges or changes.Troubleshoots and configures core MPLS VPN and L2VPN and QinQ.Troubleshoots and configures MP-BGP-VPNv4, Multi-VRF.Implements end-to-end QoS in LANs, WANs, and MPLS VPN.Configures Layer 2 Technologies VLANs, Port Trunking, EtherChannel.Implements network monitoring and network management tools such as SNMP, NETFLOW.MPLS traffic engineering design, configuration, and troubleshooting.Provides day-to-day operational monitoring and technical support for the network’s routing and switching infrastructure.Provides customer support operation center (CSOC) with network issue resolution and troubleshooting support.Configures firewall, security policies, routing, and switching. Show less

• 

  Equity bank limited

  May 2023 - now

  Enterprise network engineering