Experience

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  Dg store

  Oct 2010 - Jul 2016

  Customer relationship assistant

  Account Management (RMB, Huawei, Bidvest, Primedia, Oxfam, Ernst & Young)After-Sales supportInvoicing of physical and non-physical stock Maintaining existing customer accountsQuotations to clients on IT products and warrantiesOn-line tender biddingRequesting of product and service pricing from different suppliers Identify and analyze customer needsRegularly updating the pricing catalogues for Clients Sending weekly reports to clients on their Order Status. (Excel) Facilitating Credits and Debits where stock is wrongly delivered or faulty.Arranging and monitoring of Evaluation Units to Clients. Creating Sales and Purchase orders through Fincon System Placing of manual and on-line orders Frequent visits and meetings with Clients Daily communication with other departments Show less

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  Lexisnexis

  Jun 2017 - now

  Customer relationship manager

  - Sales Prospecting (go through Municipalities Websites, LinkedIn and othersites identifying the Municipal Managers, Chief Financial Officers andRevenue Managers)- Phone calls and emails to Sales Prospects- Physical and Virtual Sales Presentations (through Microsoft Teams or Zoom)- Solution / Product implementation (System Installation either throughCustomer visits or Virtually through TeamViewer)- System Training to the Municipal Users either through Customer Visits orVirtually.- Product support and troubleshooting.- Handholding of clients - includes pilot sites, existing customers- Resolving Attorney queries- Support of problem sites- Support on administrative duties- System development testing- Assist with CRM functions across other products in the business- Basic IT support Show less