Experience

• 

  Rutgers university public information office

  Nov 2001 - May 2004

  Freelance public relations writer

  • Supported the Director of Public Information as freelance press release writer for overflow press releases.

• 

  New jersey state aquarium

  Dec 2002 - Sept 2004

  Special events and marketing assistant

  • Supported the Aquarium’s Marketing Department with public relations, sales, and special events, mailing, correspondence, ticket donations, advertising, and event coordination and implementation.• Served as acting special events supervisor in the Special Events Manager’s absence.

• 

  Independent consultant

  Jan 2003 - Oct 2009

  Marketing and communications consultant

  In partnership with the each client, built strategic process and executed rollout to effectively meet goals of hosting successful public relations and events initiatives that attract up to 1,000+ visitors. Ensured a positive experience for the attendees and aimed for vendors to not only hit but exceed sales goals.

• 

  Re/max of nj

  Mar 2005 - Aug 2005

  Events coordinator for the regional office

  • Crafted and managed business tactical strategies including business development, promotional timelines, advertising buying ($100,000+ budget), and events management to raise brand and social awareness through special events for RE/MAX charitable and private partners.• Managed Corporate Relations for all event sponsorships pertaining to RE/MAX charity, networking, and employee (realtor) retention and growth events (RE/MAX Success University). • Tactical positive customer relations approach to managing disputes and service complaints for RE/MAX DISH Satellite Network. • Strategically increased the allotment of advertising dollars by writing compelling pieces about advertising impressions and its consequences as a contributing writer on the RE/MAX E-messenger, a monthly newsletter, and Horizons, a quarterly publication. Show less

• 

  University of pennsylvania

  Aug 2005 - Oct 2006

  Publication services traffic coordinator

  ● Developed and maintained a robust master traffic schedule and system that ensured timely delivery of 100+ projects. Increased productivity and profits. Effective traffic systems had a direct consequence of ensuring billing timeliness due to built-in follow-up processes for vendor invoices. Managed and maintained good vendor and staff relations. Information and communication conduit for agency staff and vendors.

• 

  Right management

  Nov 2006 - Jul 2015

  Project manager

  Right Management, Inc., Philadelphia PAProject Manager to the Sr. VP & General Manager, Americas East Region & North America Consulting Holistic Portfolio Management and Project Administration ● Implemented the 8-member Leadership Team’s goals and projects by securing consensus across the board from internal, local and global, and external stakeholders of Right Management that included all clients and service partners. Prioritized and reprioritized as needed. ● Project managed bi-annual regional events (at times simultaneously happening in up to 4 different locations) for 200+ employees and guests with keen attention to detail, communications, event flow, customer service, and budget management (up to $100K per event).● Maintained the master schedule for Right Management Consultants supporting a large telecom’s training university. As the essential conduit for the client, field consultants, and Right Management, ensured that resources were deployed appropriately and challenges were addressed expediently.● Created, scheduled, and conducted training programs for new software or business processes. Known for original “out of the box” thinking to build programs and solutions that evolve as user-friendly with an inclusive buy-in and ultimately results in extensive use by the target population.● Developed efficiencies for existing and future sales and client reports for better end user experience; promoted faster reporting turnaround while maintaining data integrity. Created models for strategic planning. ● Managed procurement for the Sr. VP and General Manager’s office. Negotiated contracts, reduced costs, and forged strong vendor relationships. ● Project leader for the 5-member cross-functional green initiative team that made all 19 Mid-Atlantic offices green. Show less

• 

  Corpu

  Aug 2015 - Mar 2016

  Sr. project manager

  CorpU, Philadelphia PASr. Project Manager to the Chief Executive Officer, Chief Sales Officer, and Sales Department 2015-2016 ● Managed multi-faceted stakeholder projects including a research focused Summit attended by fortune 500 clients. Created and facilitated processes to ensure the smooth flow of transactions between departments, subject matter experts, and outside contacts, including clients. Cultivated relationships with vendors and negotiated to secure the maximum amount of savings for CorpU while keeping strong ties with vendors. Ensured complete success of all endeavors transcending challenges of schedules, conflicting priorities, integrating various interests, and enabling an overall tolerance to boost the workforce’s flexibility. Show less

• 

  Willis towers watson

  Mar 2016 - Dec 2016

  Business analyst

  Willis Towers Watson, Mt. Laurel NJBusiness Analyst, Technology and Administration Solutions● Facilitated project delivery for over 22,000 benefits participants by partnering with the client, Account Director, Project Management Team, Developers, other Business Analysts, and service partners to find sustainable solutions for client pains and systems issues using Willis Towers Watson’s proprietary technology lifecycle process.● Adopted a student mindset in analyzing, researching, and fixing problems at the root cause and providing clients with an action plan and next steps to resolve problems. ● Created and managed reports to help support the client’s business intelligence and government compliance needs. ● Learned and taught colleagues about new technologies and processes as part of ongoing business improvement initiatives to up-skill the workforce. Show less

• 

  American college of physicians

  Apr 2017 - Aug 2018

  Coordinator, (project manager function) membership department

  Performed in a Project/ Program Manager capacity for the American College of Physicians' Membership Department supporting 152,000 members, responsibilities include: ● Built and maintained project plans (with RACI, lessons learned repository and issue log for projects)● Managed cross functional project teams (marketing, technology, graphics, and customer service)● Managed a 1.2 million budget (forecasting and phasing responsibilities).● WebEx administrator for the membership department● Triaged member requests and issues● Analyzed and optimized processes by identifying and leading automation projects● Query databases using SQL code to conduct root cause analysis and study campaign performance as well as produce reports● Tested files and systems for quality control and created processes for quality assurance Show less