Experience

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  Mercyhurst university

  Jul 2016 - Aug 2016

  Junior peer mentor at create program

  - Trained in working with teenagers with Asperger’s Syndrome and high functioning Autism.- Assisted students with personal, social and academic concerns to enhance interpersonal skills and develop social relationships.- Created and maintained daily student records and regularly worked on summaries, progress reports and other vital information.

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  Barnes & noble college

  Aug 2016 - Feb 2017

  Customer service staff/ bookseller

  - Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.- Assisted the department supervisor in the training and development of part-time and temporary employees.

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  Louisiana state university

  Jan 2017 - Apr 2018

  Administrative assistant/ public relations graduate assistant at international programs

  -Managed a wide variety of customer service and administrative tasks to resolve visitors' and student's inquiries effectively and efficiently.- Oversaw the front desk public relations and related communications for all department units and proposed department process improvement ideas.- Assisted with the training of student workers on public relations and front desk protocols.- Entered data into databases in a timely and accurate manner and produced reports using advanced Excel spreadsheet functions.- Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality. Show less

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  Sodexo

  Jul 2018 - Oct 2020

  Human resources specialist

  - Identified and addressed HR related questions, issues, and concerns from internal Sodexo clients/customers and determined when and how to escalate within HR functional areas in a timely manner.- Managed multiple lines of communication from the field - email, web, phone and case management system, knowledge base portal, benefits toolkit and company policy manual.- Working knowledge of learning management system and HR processes - Ingenium, ADP, EDW, Payroll, Benefits, PTO, Leave of Absence, Talent Acquisition and Employee Relations.- Supported and participated in departmental continuous improvement efforts by identifying obstacles and challenges, documenting and proposing solutions.- Participated as a peer mentor and assisted with new hire training and onboarding. Show less

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  Amazon

  Oct 2020 - now

  Sr. human resources associate at amazon

  - Support employees and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service such as responding to questions regarding time, benefits, accommodations, LOA, etc.- Utilize HRIS systems for data entry, modification, and reporting. Auditing to ensure data is correct.- Assist recruiting, as necessary, with new hire check-in and orientation.- Facilitate internal recruitment process by coordinating internal job requisitions for Tier 3 associates, scheduling interviews and administering the associate internal transfer portal (HITS).- Participate in HR investigations and coordinating appeals- Interpret employee engagement data and recommend action items to deliver results, as well as participating in engagement activities.- Track on attendance trends and coordinate with managers to ensure associates are on the correct schedule patterns.- Complete and bridge metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc. Show less