Experience

• 

  Dell technologies

  Oct 2013 - Mar 2015

  Customer care associate

  1. Handling calls from customers regarding the order status & other details of Dell products.2. Verifying & tracking Packages and sending emails and giving information to customers about their packages (lost, in transit) until they receive it.3. Collaborate with various customers and departments and provide efficient customer care.4. Assist customer through Telephone (Inbound and Outbound) and emails and provide necessary services.5. Maintain dispatch details of products, process order and time and inform customer of status.6. Respond to customer calls and emails in a timely manner within the required performance targets of the department.7. Manage customer requirement through various compliance manuals and portal updates and present it to supervisor.8. Helping the team in achieving customer experience or C-Sat based on the monthly target. Show less

• 

  Dell technologies

  Aug 2015 - now

  1. Taking ownership of implementation process with clients/customers.2. Providing clients with knowledgeable advice, guiding their choices, and promptly resolving complaints.3. Seeking out new business opportunities.4. Ensuring client satisfaction.5. Have a genuine business relationship with service management & key personnel within each assigned account.6. Utilize Excel Files to manage, document, report and analyze incoming client requests.7. Collaborate with multiple internal stakeholders.8. Very strong negotiation and self-management skills. Show less • Presenting, Promoting and selling products/services using solid arguments to existing and prospective customers. Helping the customer in selling consumer and business products and accessories. • Performing cost-benefit and needs analysis of existing/potential customers to meet their needs• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Reach out to customer leads through cold calling (Outbound).• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Expedite the resolution of customer problems and complaints to maximize satisfaction.• Achieve agreed upon sales targets and outcomes within schedule and time. Helping the team in achieving the targets.• Continuously improve through feedback given by Supervisors and Managers. Show less • To bring in New Accounts for a Company, as well as maintaining positive relationships with existing clients. • Serve as the lead point of contact for all customer account Management matters.• Build and maintain strong, long-lasting client relationships..• Help customers through email, phone and chat. • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.• Negotiate contracts and close agreements to maximize profits.• Prepare reports on account status.• Assist with challenging client requests or issue escalations as needed.• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Plan and prepare monthly quarterly, and yearly accounts reports. Show less • Presenting, Promoting and selling products/services using solid arguments to existing and prospective customers. Helping the customer in selling consumer and business products and accessories. • Performing cost-benefit and needs analysis of existing/potential customers to meet their needs• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Reach out to customer leads through cold calling (Outbound).• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Expedite the resolution of customer problems and complaints to maximize satisfaction.• Achieve agreed upon sales targets and outcomes within schedule and time. Helping the team in achieving the targets.• Continuously improve through feedback given by Supervisors and Managers. Show less

  • Relationship Account Manager

    Nov 2022 - now

  • Inside Sales Representative II EMEA CONSUMER

    Nov 2019 - Oct 2022

  • Account Manager I Inside Sales Dell

    Sept 2018 - Nov 2019

  • Inside Sales Representative I

    Aug 2015 - Aug 2018