Experience

• 

  Comnet

  Feb 1994 - Aug 1996

  Senior telecom technician

  Responsible for installation and maintenance of PBX, Key and VoiceMail systems. NEC certified.

• 

  Cincinnati bell

  Sept 1996 - now

  Responsible for the training of all field and central office technicians. Continually evaluate and improve operations and procedures which support the core network at Cincinnati Bell. Ensure all new network facilities are installed per specifications. Ensure all existing network facilities are maintained properly therefore providing customers with uninterupted service.

  • Team Lead Fioptics Manager

    Feb 2019 - now

  • Technical Training Manager

    Feb 2013 - Feb 2019

  • Quality Assurance Manager

    Aug 2011 - Feb 2013

  • Installation Technician

    Jan 2011 - Aug 2011

  • Central Office Technician

    Sept 1996 - Jan 2011