Experience

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  Signet jewelers

  Feb 2009 - Aug 2011

  Retail manager

  Retail Manager-recruit, hire, and trained top sales people that consistently achieve high salesgoals.● Achieved 20% increase in sales, earned top awards in sales and service plans

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  Michaels jewelers

  Aug 2011 - now

  General manager

  General Manager – Recruit, hire, and train a successful sales team capable of achieving highgoals and sales standards.● Training and developing top sales teams to ensure exceptional sales, customer loyalty,and brand growth within the market.● Developed the team to meet and succeed goals by providing exceptional customerexperience.● Created a climate of unsurpassed customer service and client development thatmaximized sales and performance.● Established key strategies among team members for client outreach to develop new andexisting customers.● Assisted in training and developing new managers on company standards and protocols.● Resolved customer issues through coaching team members to deliver 5 star customerexperience.● Received awards for top sales and productivity increases. Show less