
Timeline
About me
A motivated and enthusiastic individual actively looking for a leadership position in the Service Industry.
Education

Fashion industries high school
2009 - 2013High school fashion/apparel design 3.6Activities and Societies: -National Honor Society I was enrolled in the Fashion Design Program within this prestige institution

Johnson & wales university
2013 - 2015Bachelor’s degree travel-tourism & hospitality management 3.62Activities and Societies: AHLA-Treasurer of the American Hotel & Lodging Association NSMH-President of the National Society of Minorities in Hospitality RA-Residential Assistant (Department of Residential Life) ESD-Director of Public Relations for Eta Sigma Delta SAA-President of the Student Alumni Relations All of the organizations that I am involved within my campus community it is for the student development. Johnson & Wales University is designed to make sure their students succeed in the workforce.
Experience

Spirit airlines
Jun 2014 - Aug 2014Pilot coordinatorUpdated more than 100 Aircraft with AFM, Jeppesen ChartsConducted monthly aircraft audits and welcomed new aircraft that were replacing older models Facilitated the First Officers & Captains with Expense Reports, Medical Certificates, and ATP

Michael kors
Nov 2014 - Mar 2015Visual merchandiser• Merchandised the retail floor and displayed items to appeal to the clients• Supported 75 sales associates meet and exceed their sales goals• Replenished and merchandised sales floor; organized stock room • Helped over 200 customers per shift with courtesy and upsold items

John paul
Nov 2015 - Nov 2016Travel and lifestyle consultant at john paulLesConcierges is the world’s premier provider of global concierge services and solutions. In 2016, LesConcierges merges with John Paul, making it the world’s number 1 in loyalty services with a combined workforce of 1,000 people across all five continents: North America, Europe, Africa, Asia and Pacific. Equipped with the best business expertise, patented technology tools and networks of exclusive partners worldwide. John Paul assists its clients from designing their offer to implementing their customized loyalty programs, which comprises a full service offer with content and cross-canal animations.- Assisting card holders with diverse requests and demands.- Project a professional manner with an emphasis on hospitality and Guest service.- Stay current and up to date with all hotel services, daily VIP requests and special events.- Maximize performance with CRM tools ( Salesforce.com - SmartAgent ).- Provide a personal and qualitative service beyond expectation. Show less

Ppi group, inc
Mar 2016 - Jun 2016Sales marketing intern• Attends Bi-weekly sales and marketing meetings• Supports with manipulation of complex data set to update weekly financial scorecards• Participates in the target assignment process, performing validation of raw data (ships itineraries) to guarantee accuracy

Marc jacobs
Nov 2016 - Mar 2017Sales supervisor• Performed above 110 percent within productivity consistently on monthly basis• Assigned floor directives by the store manager to tailor our client’s shopping experience• Ensure companies merchandise is clean and ready to be displayed• Maintained dialogued with corporate regarding the visual implementation to business needs• Troubleshooting the connection of the visual programming in order to meet the companies deadlines • Helps retail sales staff achieve sales targets• Trained by the Store Manager on openings, daily, closing procedures Show less

Reiss
Feb 2017 - Jul 2017Sales supervisorAs a project manager, worked closely with corporate and contractors to meet all of the deadlines in opening of the boutiqueEnsured appropriate marketing and network events among other businesses for our grand opening to increase the footfall.Ensured in meeting conversion goals for the grand openingHelped sales staff achieve sales targets through proper coaching of behaviorsCompleted daily tasks and maintained the brand’s integrity within the openings and closing procedures
Licenses & Certifications

Tripadvisor reputation management for front line staff
Dec 2014
Food safety manager certified
Nov 2014
Gold certified guest service professional
May 2014
Servsafe alcohol certified
Feb 2014
Honors & Awards
- Awarded to Adonis PeñaMagna Cum Laude Johnson & Wales University May 2016 Graduating with the second best GPA in the entire graduating class.
- Awarded to Adonis PeñaHonors Eta Sigma Delta May 2015 Hospitality Honors
- Awarded to Adonis PeñaDeans List Johnson & Wales University Candidate of Dean List since September 2013 - May 2016
Volunteer Experience
Food Packager
Issued by Farm Share, Inc. on Nov 2014
Associated with Adonis PeñaPrepping of the boxes
Issued by SOS Ecuador on May 2016
Associated with Adonis PeñaHealth Peer Educator
Issued by Hispanic Aids Forum on Aug 2009
Associated with Adonis PeñaCoordinator
Issued by VeritageMiami Food & Wine Festival on Apr 2013
Associated with Adonis PeñaFood server
Issued by Camillus House on Sept 2014
Associated with Adonis Peña
Languages
- spSpanish
- poPortuguese
- frFrench
- enEnglish
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