Experience

• 

  Bwx technologies, inc.

  Aug 1999 - Jul 2003

  Lead project manager / materials engineer

  Lead Project Manager / Materials Engineer for Nuclear Fuel Projects.• Created documentation of processes to create fuel compacts that went into the reactors for US aircraft carriers, US submarines, university reactors, as well as for international clients.• Led scrap reclamation efforts, gathered consensus and approvals from a myriad of departments to improve processes, which saved the company over $2.1 million.• Liaison between management, QA, and shop floor personnel.• Obtained and maintained a Department of Energy (DOE) Q-level Clearance. Show less

• 

  Ibm

  Aug 2005 - Dec 2005

  Software engineer

  • Performed regression testing and troubleshooting of IBM Express Runtime.• Performed National Language Testing of IBM software• Created test cases• Created/Set up environments in which to test

• 

  Cisco

  May 2006 - Sept 2007

  It business analyst

  Global Government Solutions Group (GGSG) – IT (May 2007 – September 2007)• Supported customer engagements with technical implementation by defining business and functional requirements, creating documentation, taking the project through the full project lifecycle from concept and requirements gathering to coding and user acceptance testing for the internal website of the GGSG-IT.• Redesigned the website with a focus on usability and grew the site from 30 pages to 72 pages by optimizing the information architecture. Human Resources (HR) – IT (May 2006—January 2007)• Documented all HR tools/programs and mapped BI assets and updated ITIL & SLAs for HR.• Used PeopleSoft to analyze onboarding workflows, salary, and CAP awards tools.• Performed a 48-hr turn-around on incident/work cases to make changes on Cisco’s internal website.• Member of the Steering Committee for Cisco Business Analysts Forum to unite the BA Community• Worked to create Team Building events (received CAP Award recognition for coordinating such events)• Member of the S-Ox Audit team Show less

• 

  Red hat

  May 2008 - Aug 2008

  User experience analyst / developer

  • Authored comprehensive competitive analysis reports on both the IBM and Sun web sites. • Surveyed Customer Service Issues, documented business processes, identified process issues, and suggested process improvements.• Implemented process improvement by redesigning and implementing a new Red Hat Support Portal to improve the user experience. The RedHat Support Portal remained active for 2 years.• Created a Marketing Services Catalog for the Red Hat UX Team.

• 

  Sas

  Dec 2008 - May 2011

  • Experience with marketing promotion (analysis & performance assessment): analyzed right col navigation, corporate & country home pages, for proper promotion of products & solutions.• Experience with SEA and SEO: delivered SEO organic ranking reports within Google for all country sites; delivered analysis on SAS landing pages to explain drop in conversion rates.• Experience with marketing analysis: researched best practices for SMS and ProActive Chat and web site localization to aid in marketing; implemented OL surveys to gather customer sentiments for various marketing needs; helped to implement ProActive Chat.• Ad hoc analysis and reporting, including report generation of email metrics, ProActive Chat, spreadsheets. Show less

  • User Experience Analyst

    Dec 2010 - May 2011

  • Online Marketing Operations Specialist

    Dec 2008 - May 2011
• 

  Children of vietnam

  Feb 2011 - Dec 2011

  Web marketing specialist / programmer

  Volunteering web programming and marketing expertise to redesign the current web site and to standardize the branding of Children of Vietnam.

• 

  Allscripts

  Jun 2011 - Sept 2013

  It technical/business analyst

  Technical Business Analyst / Support / QA role• Created and maintained the IT Services catalog and all documentation related to the Allscripts Delivery Center Portal.• Gathered business requirements for enhancements and reached out to other internal groups to market our application• Created and performed test scripts as needed; performed UAT testing.• Provided daily Level 2 production support for incoming CA service desk tickets for the Allscripts Delivery Center Portal and the Customer Experience Portal.• Elicited new requirements to support specific customer needs and system upgrades. Show less

• 

  Sherwin-williams

  Oct 2013 - Nov 2016

  Senior it technical business analyst

  Senior Business Analyst working in a Scaled Agile Framework (SAFe) for Enterprise environment as a Product Owner/Business Analyst/Scrum Master and currently working towards eCommerce initiatives. Strong ability to learn quickly, navigate through ambiguity, and demonstrate logical and structured thinking.Transitioned from project initiatives and maintenance requests for the S-W Stores website (Waterfall to Agile to SAFe Methodology). Able to adapt & wear many hats to fill needs and gaps in the org. Currently working on eCommerce initiatives/transformation, Search (Endeca and Solr), &Replatforming efforts into IBM's WebSphere Commerce Suite (WCS) & Wireframing (Balsamiq)* Endeca Optimization: documented current state, made improvements, user guides & training* In conjunction with the business, establishing IT team cohesiveness and effectiveness in transitioning from a Waterfall delivery methodology to an Agile methodology to a SAFe Methodology to deliver current projects more efficiently with higher customer satisfaction.* Rolled out a rebranding and a new color system for the Sherwin-Williams brand on S-W.com.* Increased client numbers for S-W Sales Representatives by creating a Homeowners Association (HOA) Color Archive section, which rolled out in April 2015, designed to illustrate accepted color schemes within an HOA community that is using Sherwin-Williams branded paint -- usage has increased 778%.* Maintained product information for associated products and shelves on the Sherwin-Williams website. * Completed feasibility assessment for moving the eCommerce of the S-W Decorating website into the S-W.com eCommerce environment.* Did analysis, documented, and re-worked the Colors section of the S-W website to improve the customer interaction with exploring and finding Sherwin-Williams colors, color details, color families. Implemented a left navigation Color Filter. Implemented an on-page Color Filter Search. Created Specific-Color Family Landing Pages. Show less

• 

  Avery dennison label and packaging materials

  Nov 2016 - Aug 2017

  Global it senior business analyst - ecommerce

  * Order-to-Cash stream; Focusing on business transformation in Order Management in eCommerce;* Gathering requirements to implement a Customer Portal in which a customer should be able to find products easily, order samples, request a price list, enter a claim, see order and claim status, and other functionality.* member of Google Guru group to help company-wide adoption of Google tools* member of LGM-IT Communications/Collaboration sites group to help standardize the sites

• 

  Phillips morris, champion/hanes ca and eu brand, ralph lauren/club monaco, and medline

  Aug 2017 - Jul 2019

  Senior business analyst - ecommerce

  At Phillips Morris, Champion/Hanes CA and EU Brand, Ralph Lauren/Club Monaco, and MedLine, worked as Senior eCommerce Business Analyst to assist clients in the following eCommerce platforms: SFCC, SAP CC, Magento, HCL/WCSServed as a key facilitator between business and technical teams by identifying and defining business requirements as well as managing business problem solutions. Primary responsibilities included elicitation, analysis and documentation of business and functional requirements, user stories, use cases and ensuring these tie directly back to business objectives as stated in the Statement of Work. Worked with UX Team to standardize delivery templates. Show less

• 

  Esab corporation and milwaukee tools

  Sept 2019 - Apr 2020

  Senior business analyst - ecommerce

  • ESAB: Worked cross-functionally with different project owners and product managers to assist ESAB with development of contentand delivery of project communications and stakeholder management. Stood up 15 international European sites.• Milwaukee Tools: met with stakeholders to understand the process flows of website purchasing and to offer and implement asolution to customizing SAP CC

• 

  Lululemon

  Feb 2021 - Jun 2021

  Senior business analyst - ecommerce

  • Worked closely with the onshore/offshore development team to drive delivery of quarterly business initiatives for the Search, Browse, SEO International Team at Lululemon. • Owned user story generation, confirmation of acceptance criteria, required signoffs, and traceability to ensure everything ties back to business objectives.

• 

  American tire distributors

  Mar 2022 - Apr 2023

  Senior ecommerce product owner

  Worked on the mobile application team, the ATD Pay Application teaam, as well as lead the Website Replatform efforts on the eCommerce team for the Quotes component, Wheel Visualizer, Vehicle Guide Search, Search (endeca to solr), Location Preferences settings page, and Utilization of Storybook for developers.