Experience

• 

  Influent, inc.

  May 2005 - Aug 2007

  Telephone sales representative

  Make outbound cold calls in an attempt to sell numerous products and services, including postage meters, credit cards, credit protection, and identity theft protection.

• 

  Teletech

  Jun 2009 - Aug 2009

  Customer service representative

  (Temporary postition) Worked to support the Federal Communications Commission (FCC) and assist consumers with the digital television transition across the country. Provided telephone assistance with Digital TV (DTV) converter box installation and troubleshooting support prior to, and following, the June 12, 2009 conversion deadline.

• 

  Wanb radio

  Aug 2010 - Nov 2014

  Play-by-play football announcer

  Provided play-by-play announcing for high school football for five teams in Greene County, PA: Waynesburg Central High School, Carmichaels Area Junior/Senior High School, Jefferson-Morgan High School, West Greene High School, and Mapletown High School.

• 

  Vitac

  Sept 2011 - Nov 2013

  Production coordinator

  Responsible for research, script preparation, setup, and on-air continuity of realtime closed captioning for more than 250,000 hours of live programming per year for CNN, HLN, MSNBC, CNBC, NHK, and many other networks.

• 

  Edmc

  Nov 2013 - May 2016

  Online customer service team leader

  Assisted many current, prospective, and former higher education students via Webchat while also leading the department's mentor program.

• 

  Zoll medical corporation

  May 2016 - Jun 2017

  Technical support specialist

  Responsible for providing support via telephone and identifying, analyzing, troubleshooting, and resolving any issues or concerns with ZOLL medical equipment, with subsequent follow-up and documentation.

• 

  Softwriters

  Jun 2017 - now

  ● Gathers requirements and documents review sessions with customers● Maintains a strong customer focus to deeply understand our customers and their needs● Participates in user acceptance testing (UAT) and requirements signoff● Collaborates intensely with the engineering and QA teams Responsible for supporting the Senior Product Manager by analyzing customer behavior and industry trends, evaluating and actioning customer feedback and delivering product value with Agile Scrum teams Responsible for testing updates and new releases of the software on both Web and mobile (iOS/Android) platforms, as well as building test strategies, writing and executing test plans, filing defect reports, and communicating with software developers and product managers about issues, risk, and product quality. Responsible for providing technical product support to clients, as well as troubleshooting software issues quickly and effectively.

  • Product Owner

    Feb 2024 - now

  • Associate Product Manager

    May 2022 - Feb 2024

  • Quality Assurance Analyst

    Jul 2019 - May 2022

  • Application Support Analyst

    Jun 2017 - Jul 2019