Experience

• 

  Miami springs middle

  Jan 2005 - Jan 2007

  Language arts instructor
• 

  Special care, inc.

  Jan 2008 - Jun 2011

  Administrative assistant

  Provided administrative support to executives and sales team Created and maintained multiple Excel spreadsheets tracking productivity of sales divisions and employees for executive useCreated monthly sales reports based on data trackedInput and managed customer data in data management systemsWrote and distributed customer reports to executive staff and outside agenciesProcessed customer orders and requests while providing excellent customer service

• 

  National-louis university

  Sept 2011 - Jan 2011

  English instructor (intern)

  Teach English Composition according to university guidelines.Edit, give feedback, and grade student work.

• 

  Rosetta stone

  Oct 2011 - Jul 2013

  English studio coach

  • Coach learners in conversational English, via an online portal, using both of the company’s programs: Totale and ReFLEX• Develop unit plans for the sessions• Facilitate fun and interactive sessions to enhance the learners’ confidence, knowledge, and enjoyment

• 

  Catharsis productions

  Jun 2013 - now

  Manages client contracts and the maintenance of those client accounts, ensuring contract expectations and compliance related conditions are met. Implements new client contracts and assists with new business development. Manages the Contract Coordinator and actively consults across departments for the best execution of client expectations and contract obligations. Responsible for the administrative and logistical components of all established company programs including client correspondence and Educator needs.

  • Director of Program Operations

    Jan 2023 - now

  • Client Relations Manager

    Mar 2014 - Nov 2023

  • Coordinator of Program Management

    Jun 2013 - Feb 2014