Experience

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  The coffee beanery

  Jan 1988 - Jan 1992

  Store manager
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  Things remembered

  Nov 1994 - Jul 1997

  Retail store manager

  RetailResponsible for the operation of entire store, providing quality customer service hiring, training, andpayroll

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  Telerx (now c3i solutions)

  Aug 1997 - Oct 2000

  Customer service / call center

  Responsible for all team functions in absence of managerKnowledge of current Gatorade process, policies, and productsReview and correct team members contacts dailyAssist team members with program and system trainingHandle and oversee e-mail correspondenceDaily and weekly reports, customizations, taskingGenerate and ensure accuracy of daily call statistic reportDaily phone, mail, and e-mail contacts with consumersProcessing detailed dataAssisting and solving problemsMaintaining the confidence of the consumer relationsProviding information about products and services Show less

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  Braodview networks

  Nov 2000 - Jul 2003

  Universal account manager / administrative support

  Handle inbound and outbound calls from current and prospective customer including escalationsRespond to general billing inquiries, issue orders, and repair reportsNegotiate appointments, interact with vendorsWork on special projects and make collection calls, Pro ­ actively troubleshooting out of service phoneconditions, communicating directly with Verizon for repair & status updates

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  Norvergence, inc

  Aug 2003 - Aug 2004

  Billing telecom analyst

  Support of up to twenty-area field Sales Reps and the Market Vice President. Receipt and review ofprospect local, long distance, cellular and internet access bills for cost analysis and proposal generation.Intricately familiar with voice and data bills, Able to create and approve all pre sales proposals according toguidelines. Proficient in M.S. Excel and Word Audit sales orders obtained for accuracy and completenessin accordance with company regulations and administrative work such as ordering office supplies. Show less

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  Educational data systems, inc

  Jan 2005 - Jan 2006

  Time & attendance case manager

  Staffing/Employment AgenciesProvide support and assistance to program participants in all areas related to gaining and retainingemployment. Assist in the preparation of project reports. Accurately complete required documentation forenrollment. Oversee participant activities and assist with workshop schedules. Provide individualizedassessment of work, family and personal development needs, and opportunities. Maintain organizeddatabase of clients and keep detailed documentation of all contacts with clients. Coordinate participantretention services and accommodate participant work schedules. Build a professional one-on-one workingrelationship with clients to aid in eliminating challenges. Show less

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  Independent funding, llc

  Jan 2006 - May 2010

  Policy processing supervisor

  Assisting in the development of strategic goals and objectives. Providing direction, support and leadership to the business unit; including explaining procedural specifics to staff, brokers, clients and other business units. Establishing work procedures and business unit processing objectives. Monitoring the quantity and quality of work performed by the business unit. Ensuring compliance with established Program parameters and company established standards. Evaluating the work and performance of subordinates; including coaching and counseling staff. Partnering with the Underwriting Coordinator to ensure accurate and timely policy flow. Coordinating staffing and workflows to facilitate the most efficient use of resources and provide the best possible service to internal and external customers. Resolving or recommending resolutions for significant processing and operational issues. Creating new broker codes as required and maintain/update broker contact list. Assisting MPS in performance of duties as may be required to maintain and maximize work flow. Keeping MPS informed and apprised of work flow and issues with the potential to impact work flow and/or processing efficiency. Performing other duties as may be required to maintain and maximize work flow. Show less

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  Evolutionary enterprises inc.

  Sept 2011 - Aug 2013

  Admin sales support / human resources / office manager

  Provide appropriate staffing levels to ensure operations succeed. Wrote employee manual and implemented its policies. Conducted staffing interviews, background checks as well as presented job offers. Established employee grievance system, assisted owner with payrollplan and conduct new employee orientation. Organized and performed weekly new hire orientation. Assemble, distribute, review and record performance appraisals. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Created and implemented scanning of applicants. Answer incoming phone calls and distribute to appropriate persons or department. Worked closely with management in all aspect of human resources, planned and participated in the recruitment, selection, and training process for the other H R Assistant position. Prepared and updated reports, spreadsheets, invoices, and administrative documents. Maintaining office calendars and work schedules. Open and prioritize mail. Receive and prioritize phone calls as well as emails and faxes. Handled the departments of shipping, purchasing and reconciling office orders.Maintaining the files (both paper and electrical) of all office. Show less

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  Taylor made marketing llc

  Jan 2013 - Jan 2016

  Human resources recruiter / administrative assistant

  Develop and execute recruiting plans.Network through industry contacts, association memberships and trade groups. Coordinate and implement college recruiting initiatives. Work with hiring managers on recruiting planning meetings. Provide appropriate staffing levels to ensure operations succeed. Wrote employee manual and implemented its policies. Conducted staffing interviews, background checks as well as presented job offers. Established employee grievance system, assisted owner with payrollplan and conduct new employee orientation. Organized and performed weekly new hire orientation. Assemble, distribute, review and record performance appraisals. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Created and implemented scanning of applicants. Answer incoming phone calls and distribute to appropriate persons or department. Worked closely with management in all aspect of human resources, planned and participated in the recruitment, selection, and training process for the other H R Assistant position. Prepared and updated reports, spreadsheets, invoices, and administrative documents. Maintaining office calendars and work schedules. Open and prioritize mail. Receive and prioritize phone calls as well as emails and faxes. Handled the departments of shipping, purchasing and reconciling office orders. Maintaining the files (both paper and electrical) of all office Show less

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  Museum of the american revolution

  May 2017 - Feb 2019

  Payroll & account payable specialist

  Process bi-weekly payroll, transfers of cash and journal entries, maintain accuracy of PTO system and all staff data in ADP database, post payroll to General Ledger, review and reconcile all flexible spending account information, review approved accounts payable invoices, process invoices through AP systems, distribute checks, maintain vendor filing system for AP

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  Proclinical group

  Feb 2019 - Aug 2020

  Accounting and payroll associate

  Provided reports to managers and time and attendance administrators, detailing earning hours for employees and ran reports they were unable to create respectively. Ran and submitted multiple worksite quarterly reports for various companies and states, providing employee count and wages as requested by the Department of Labor and required by the Federal government. Prepared and executed biweekly payroll check. Organized and maintained daily spreadsheets of incomplete timesheets. Assisted with Auditing of outstanding past due to incomplete timesheets. Data-entered employee time, resetting passwords and correcting all errors. Ensured accurate processing of year-end W2 and W2C, validating printed and electronic. Processed daily tax queries and adjustments.Audited all 401K feeds for correctness ahead of payroll runs. Preparing invoices, vouchers, receipts, statements of accounts, and other business documents. Communicating with clients via emails and phone calls and collecting outstanding bills. Organizing and filing reports for auditors reference and auditing purpose. Collecting, compiling, and entering business transaction details into the accounting systems. Validating accounts and collating accounts of staff. Performing review of accounts, sales contract, and payment applications. Addressed and completed multiple employment verification requests daily. Responded efficiently to a wide range of critical inquiries for data and information including subpoenas; immigration letters; social security and Veterans Administration wage requests; and unemployment forms. Handled journal entries, reconciliation of accounts, and filing of supporting documents. Contacted vendors and suppliers and cleared outstanding account balances. Maintained accounts payables and accounts receivable ledgers. Clarified accounting issues with auditors and accounts managers. Show less

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  Our welding

  Sept 2020 - now

  Office administrator / payroll / ar & ap

  Prepared and updated reports, spreadsheets, invoices, and administrative documents, maintained officecalendars and work schedules, Opened and prioritized mail, Received and prioritized phone calls as well as emails and faxes, Handled the departments of shipping, purchasing, and reconciling office orders. Maintaining the files (both paper and electrical) of all offices, processing payroll, accounts payable, and receivable