Experience

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  Ccig

  Dec 2013 - Nov 2015

  Consultant
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  Mok yok it

  Dec 2015 - Nov 2016

  Service desk analyst

  First line of support for incidents and problems, including software break/fix support.Ensuring the secure and proper configuration of solutions distributed for internal colleagues.Administration of IAM.Providing IT related training for new colleagues, including secure use of company assets, VPN connectivity and use of two factor authentication.Identifying various continuous improvements and implementing them into daily work life to enhance the quality of customer support.Knowledge of ITIL and industry best practices, project management and fulfilment. Show less

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  Xl catlin

  Dec 2016 - Jul 2018

  Desk-side support for incidents and problems, including hardware break/fix support. Additionally, providing on-site hands and eyes assistance in response to incidents and changes related to the Infrastructure Support Team.Ensuring the secure configuration of hardware distributed for internal colleagues.Administration of IAM including physical access control, CCTV and AD.Providing IT related training for new joiners, including secure use of company assets, VPN connectivity and use of two factor authentication.Provision, support and configuration of laptops and desktops on a Windows 7 environment, Mitel and Cisco VOiP telephony system, iOS mobile devices, access control and CCTV.Identifying various continuous improvements and implementing them into daily work life to enhance the quality of customer support.Maintaining good and professional working relationships with service providers and 3rd party vendors to ensure that services and goods received meet expected requirements/standards.Knowledge of ITIL and industry best practices, project management and fulfilment; this includes projects and changes such as office expansion and office moves, server hardware installations, decommissions and more. Show less · Provide first line IT support for all XL Catlin colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.· Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement· Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions· Perform assessment, triage, research and resolution of basic incidents and requests· Engage other Service Desk resources or appropriate second- and third-level service resources to resolve incidents beyond scope of ability or responsibility· Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure· Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress in a timely manner· Communicate with the Colleague Care team where necessary to ensure that escalated issues have proper attention and visibility· Create a positive colleague support experience and build strong colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude· Update knowledge management system as necessary· Identify service improvement opportunities to key service management stakeholders· Work with Incident and Problem management teams on individual proactive and reactive issues as necessary· Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact Show less

  • Desk Side Engineer

    Oct 2017 - Jul 2018

  • Service Desk Analyst

    Dec 2016 - Sept 2017
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  Santander bank polska (bz wbk)

  Aug 2018 - Apr 2021

  Senior information security specialist

  Oversight and control of cyber security in the Santander Group especially in fields: Vulnerability Management Obsolete Management Data SecuritySupervision of cyber security strategy.Taking part in consultations, giving opinions on safety issues and oversee the initiatives implemented in the Group.Create and manage security policy, principles, standards and compliance requirements.

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  Ey

  May 2021 - Aug 2022

  As part of our EY Strategy, Risk, Compliance and Resilience (SRCR) Technology Consulting team, we develop, deliver and lead cybersecurity and IT risk client engagements as well as internal projects, across the globe. Since I joined the EY I am participating in Threat Modeling Project acting as Information Security Architect for one of our clients to properly understand and document the architecture (C4 modeling) of the applications, identify threats and vulnerabilities and propose appropriate countermeasures. Show less

  • Senior Cyber Security Consultant

    Jan 2022 - Aug 2022

  • Cyber Security Consultant

    May 2021 - Dec 2021
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  Zf group

  Sept 2022 - now

  Cyber security expert